The Ryanair of the Seas
MSC Grandiosa Cruise Review to Europe - Northern Europe
7 Night Northern Europe (Copenhagen Roundtrip)
Sail date: September 04, 2022
Ship: MSC Grandiosa
Cabin type: Balcony
Cabin number: 10061
Traveled as: Family (young children)
Reviewed: 2 years ago
Review summary
This is a lovely ship, but as nice as it is I can't shake the feeling that the whole experience is designed to provide as little as possible to your in terms of value, whilst extracting as much money from each passenger. This certainly spoiled the experience. I really don't mind paying top dollar for a premium service, but with MSC I get the impression that customer satisfaction isn't their primary goal. Literally EVERYTHING is an add-on, including restaurants, bowling, and of course the drinks packages (which aren't uncommon with cruises)... The staff are nice enough but nobody has any real authority and so can only work within the strict parameters of their junior role, for example - there was a fault with our internet package and we ended up setting up two as a result. Rather than taking accountability for the error, they charged us 30 euro extra after fixing the issue, as the initial package had shown use. It's this lack of personal service and staff initiative that makes me think badly of their ethos and makes me want to stay well away from MSC cruises in the future.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Bowling
Can't believe they charge for this!!
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Don't assume that anything is included. They charge extra for literally everything. It feels like a real cheap money grab and leaves a sour taste in your mouth, to be charged at every little opportunity when you have already paid for your cruise.
Ports of call
KIEL (LUBECK), GERMANY