The Ryanair of the Seas

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 6

Review summary

This is a lovely ship, but as nice as it is I can't shake the feeling that the whole experience is designed to provide as little as possible to your in terms of value, whilst extracting as much money from each passenger. This certainly spoiled the experience. I really don't mind paying top dollar for a premium service, but with MSC I get the impression that customer satisfaction isn't their primary goal. Literally EVERYTHING is an add-on, including restaurants, bowling, and of course the drinks packages (which aren't uncommon with cruises)... The staff are nice enough but nobody has any real authority and so can only work within the strict parameters of their junior role, for example - there was a fault with our internet package and we ended up setting up two as a result. Rather than taking accountability for the error, they charged us 30 euro extra after fixing the issue, as the initial package had shown use. It's this lack of personal service and staff initiative that makes me think badly of their ethos and makes me want to stay well away from MSC cruises in the future.

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Children's Programs

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Copenhagen, Denmark

Hellesylt, Norway

Molde, Norway

Flaam, Norway

KIEL (LUBECK), GERMANY

Disembarkation