Very disappointing and humiliating experience

Ship tip

After cruising multiple times, my crew decided to try MSC since it’s new to our port. We were excited for the new experience and also for the reviews of low numbers of people cruising, thinking that this was going to be amazing for service, wait times etc. We were wrong- here’s a long list why.. -Most areas closed, coffee bar, beaches, shops, some bar areas -Limited options, beers, liquors, foods -Very disgusting customer service, constantly being met with answers “we don’t have that” “can’t make that for you” or just plain “no”… with no solutions / alternatives, would just stare at you awkwardly, no apologies. -Crew, not very helpful, rude, tired, careless -Had to ask for things like toilet paper, a blanket for 2nd bed, HAND SOAP, in our rooms -Constantly being harassed to buy something. Just sit down for breakfast 6:50am, being sold a cup, a book, expensive dinners, just trying to enjoy views and coffee. -Costly, everything had a price tag, shrimp cocktail at dinner $5 for 5 small shrimps, $10 for steak, $25 for surf and turf, not impressive, $8 bowling for five frames, biggest let down CHARGE FOR ICE CREAM! No free soft serve on this boat… - Very limited dinner menu, cramped in a dining room, kept trying to seat us at a small table we couldn’t even enjoy dinner at, ended up at the buffet most nights. *****But by far worst experience was first services***** Unfortunately unplanned happening of female time of the month happened, and when calling asking if there was anyway to get products, since we were at their island and they sold nothing in the shops, they left me with a solid “no” stating that having a period was my choice… when my husband went down to the guest services to speak with anyone he could to get the shop opened to purchase anything on the ship (while I was stranded in the room), he walked up on them laughing and talking very rudely about me calling and asking. It was the most humiliating and awful experience. Guest services and medical staff did not ever assist me, it was actually a bartender that overheard my husband that ran to her personal room and gave me some of her products. Grateful for her, but disgusted with MSC services.