Disappointed

Cruises: 7+ cruises

Review: 1

Helpful Votes: 38

Review summary

We just returned from our first cruise with MSC,on the Divina, ....service was very lacking... even during the less busy times of day, there would be 3 bartenders, and I'd be the only person at the bar, and they didn't even acknowledge me... I'd finally have to say "excuse me...can I get a drink please?"; this happened on multiple occasions! Forget about on deck service...in 7 days we were approached one time and asked if we needed a drink. The buffet was sufficient, but the other 4 cruise lines I've been on had higher quality and much more selection. Dining room...same quality as buffet but very slow service. The turn-down service wasn't impressive...the only thing we asked was to keep our ice bucket filled. Didn't happen. Kept having to set it outside the door. I met 2 staff members who were very pleasant and engaging...the rest barely acknowledge you. One young lady who I would like to acknowledge was a server from Jamaica named Melisa Johnson. Our first day on the ship I couldn't find where I was trying to go, and she personally walked me to my destination! Very sweet of her. Entertainment was so-so; the DJ at the disco not only wouldn't play any requests, he seemed insulted that I even asked! Some of the planned entertainment in the lounges was cancelled; so much for planning your evening with the daily activities brochures! Again, other cruise lines' were far better. I also did not appreciate that I paid for a 7 night cruise, but on the last night, they shut down venues, activities, and most of the buffet!  One of the most beautiful ships for sure, but I'd give up the glam for the more important aspects of cruising!

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Miami, Florida

Philipsburg, St. Maarten

San Juan, Puerto Rico

Nassau, Bahamas

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