MSC Divina 10-15-2016

I had a bad experience at the special needs check in where my wife was on a wheel chair. The agent refused to check in my whole family at that desk, even with my daughter carrying two little children age 5 and 3. The three yr old child has autism and was screaming, yet she had to separately stand on the long line until her turn, going thru all that stress to control her autistic kid. It totally ruined the whole cruising excitement on the very first day. Seems like those staff lacked common sense to determine when to make an exception. 

90% of the staff did not speak good English and seem not acquainted with the American culture in order to make such decision, especially on a cruise leaving from Miami.

The two swimming pools they have for the public are very small. The depth of the pool starts at 6 ft 5 in and the shallow most end is 5 ft 7 in. on both pools. Anyone shorter than 5'7" cannot stand on either pool. And to make it worse, both pools had the entry point steps at the deep end, so those who cannot swim will not be able to enter the pool.

There were no dedicated pools for small children.

The seating restaurant was ok, but the quality of the food is average. The menu is misleading. The primary item on the menu (from what you decide your choice) comes with very small portion. The waiter was kind and courteous but the person who served drinks was not (table 600).

We took two balconies. Both came with used up sofa with exposed cushion foam because of missing zippers. 

The TV channel that shows the cruising information did not show the current position of the ship in terms of distance and time to the next port; current time at the next port etc. Instead they displayed the photos of their crew members constantly.  Does anyone care? 

The food selection at the Buffet for lunch and dinner was good, but the breakfast was pretty basic.

Finally the reception desk is under staffed especially during peak times. I had to wait for almost an hour to get service.

The only thing I liked about this cruise is the punctuality on arrivals, especially when I had a tight flight schedule to return. It docked before schedule, and the disembarkation was smooth.