MSC Divina Cruise Review to Caribbean - Eastern

Contributor Level: Cruise Director

4-6 cruises


Helpful Votes

2 out of 5

Babies with diapers in the pools- EWWWW!!!

Sail Date: June 18, 2016

Reviewed: 11 months ago

Traveled As: Couple

Room Type: Balcony

Children in the pools and hot tubs is bad enough, but when they are babies in diapers and when pool personnel are informed they say it is okay, that is way to much. I have been on several other cruise lines and never seen this in the full sized pools, kiddie wading areas yes. Babies should not ever be in a hot tub - EVER! If the parents are ignorant of this fact, pool personnel should inform them.


Buffet - Food is not rotated and goes bad and tables not thoroughly cleaned


No urinals in Mens Restrooms - Seats not lifted and was a mess consistently


Room Steward - Rarely available, did not clean well (drew a heart in steam of bathroom mirror and it was there days later), had to call for towels on 2 occasions.


No trashcans, except staterooms and restrooms. Trash was seen all over the ship just tossed down wherever.


Issues with purchased photo package - 10 (8X10) photos included, but they print all your best pictures huge and expect you to pay $30 each for them. After contacting a manager with were given an exception, but only would print in color, not B/W or Sepia. 


Gelato bar - Had 14 flavors listed, same 8 every day, and every day I asked if they would have a different flavor and was told "Tomorrow", tomorrow never came. 


Reasons for 2nd Star:


Ship was pretty, atrium staircase phenomenal and pictures do not do it justice.


Main Dining Rooms (Eat ALL your meals here) - They are open for Breakfast and Lunch - Food excellent - very small portions (order more than 1 entree if you are hungry). had to keep on servers to bring ordered items at times (i.e. milk, toast, side orders)


Desserts - Heavenly! 


Ship staff were friendly and approachable, not always easy to talk in English with.  


I would never intentionally book another cruise with MSC, unless I am assured sanitation issues have been addressed. 

Cabin / Stateroom
No chair or couch, had an ottoman only. Hard to use a PC on a bed while sitting on an ottoman.
Embarkation and Disembarkation
Embarkation was good. Disembarkation was very disorganized. 3 luggage turnstiles not well marked and spent 30 minutes at the wrong one.
Ship Quality
Design was okay, a lot of elevators was good.

Cleanliness a BIG issue.
Destinations and Excursions
Onboard Activities
Bingo was not fun - 1 Game (Blackout)
Casino was very tight
Not many activities for 50 somethings
WiFi extremely slow and disconnected frequently, paid for a package and never used it all, due to frustration with connectivity.
Michael Jackson tribute excellent, other shows were okay.
Service and Staff
Food and Dining
MDRs - Good
Buffet - Horrible


If you want to swim in the pools, go when they first open. less change of contamination and will not be crowded.

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