Beautiful Cruiseship - mediocre service and food

MSC Divina Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 7

Overall Rating:

2.0 out of 5
Verified Review
7 Night Western Caribbean (Miami Roundtrip)
Sail Date: May 28, 2016
Ship: MSC Divina
Cabin Type: Balcony
Cabin Number: 11084
Traveled As: Large Group
Reviewed: 1 year ago

MSC Divina is a beautiful looking ship as is the interior - unfortunately that where the good parts end - embarking and disembarking was chaotic - being told by ground staff that we HAD to go to customer services to register a credit card (despite them having it on file) queuing for 45 minutes to be told just before we get to the front that the machine was around the corner and no need to queue !!.

food on board - Buffet was very poor and mostly cold and little variety - dining room  meals were - well frankly mediocre in both portion and taste - staff in general were pretty rude and curt if you asked a question - stateroom attendant was quite poor and to not have irons onboard and charge $5.00 to press a shirt is very poor. Bars drink selection was OK but not the way they make cocktails - all juices were way too sugary making cocktails so very sweet - using lime cordial in a moscow mule is just wrong . i think the bottom line from my side was that fantastic ship but having too big of a European crew and passengers (I am originally from the UK but lived in the states for 15 years  ) changed the dynamic of the cruise and made it unlike any we had been on before  and we wont be going MSC again 

 

Food and Dining

1 out of 5
buffet food lacked variety and nearly always cool/cold

Onboard Activities

3 out of 5

Entertainment

5 out of 5

Children's Programs

5 out of 5

Service and Staff

1 out of 5
very poor service aside of a few staff - did not engage with passengers unless they wanted to .

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
cabin was excellent - good size bathroom & excellent private balcony

Ship Tip

days at sea are a bit crazy but at the back on deck 16 there is a sunbathing area with showers and dunk tub

1 out of 5
5 out of 5
5 out of 5
5 out of 5
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