Service and food were not that great.

Item: MSC Divina
Rating: 3
Author: KYCruisers

MSC Divina Cruise Review to Caribbean - Eastern

KYCruisers

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 11

Overall rating:

3 out of 5

Verified Review

7 Night Eastern Caribbean (Miami Roundtrip)

Sail date: April 23, 2016

Ship: MSC Divina

Cabin type: Balcony

Cabin number: 9225

Traveled as: Couple

Reviewed: 8 years ago

Review summary

We found that this cruise line did not provide the service and food quality that we have encountered on other cruise lines. A lot of services were not available unless you had bought more expensive packages.

Ship experiences

Food and Dining

3 out of 5

Food was okay. Breakfast food could have been better with more variety. Did not like the buffet. Used the dining room and room service most of the trip. We bought the drink package, but found that a lot of items were not included in the package and were frequently reminded of this when we asked for specific drinks or food items.

Onboard Activities

3 out of 5

Onboard activities were good. Except frequently we were reminded that tips were a source of income from the staff. We have not had this experience on other cruise lines. If someone provided exceptional service we always tipped them extra before we leave the ship.

Entertainment

5 out of 5

Entertainment was excellent.

Children's Programs

3 out of 5

Did not use any of the Children programs.

Service and Staff

3 out of 5

Some staff members were very kind helpful but some were not.

Ship Quality

5 out of 5

The ship was beautiful and clean.

Cabin / Stateroom

1 out of 5

Did not stay in this cabin. There was some kind of mixup and we stayed in a different cabin. The cabin we were given was in the back of the ship and we generally do no prefer to stay in that area because sometimes the engine noise is loud. Was okay except when going into the ports it was a little loud.