MSC Divina Cruise Review to Caribbean - Eastern

Contributor Level: Purser

Experience
2-3 cruises

Review
1

Helpful Votes
2

2 out of 5

MSC Divina Cruise

Sail Date: December 05, 2015

Reviewed: 11 months ago

Traveled As: Family (young children)

Room Type: Balcony

The overall cruise experience for my family was quite disappointing.  The embarkation was well done; quick and easy.  After that it went downhill.  The on-board communication was almost non-existent.  When we booked the cruise we were given 2nd seating at dinner.  We were told this could be changed once on board especially since we had a family with young children.  When this was requested the first night we were told that we should never have been told that; but that they would get back to us the next night.  NEVER heard from anyone again.  The result was our children falling asleep each night at dinner.

A medical emergency forced the ship to turn around on Wednesday evening resulting in the loss of 7 hours and therefore the Port of call for Friday had to be scrapped.  Instead we went to Nassua for 3 hours.  A complete waste of time.  While i completely understand the need to take care of a passenger; it was foolish not to fly them off; quicker for them and respects the 1,000+ other passengers.  BUT the biggest thing is that the only thing the 1,000+ other passengers were told was thanks for understanding.  No comp., No attempt to allow more time ashore; no nothing.

The crew on board; almost all of the time was unable to help with information; directions; etc...

Most likely will never cruise with MSC again and will not recommend to anyone.Angry 

Cabin / Stateroom
Embarkation and Disembarkation
Ship Quality
Poorly laid out. Many time due to special events you had to detour around rooms to get somewhere else
Destinations and Excursions
obviously missed one whole day ashore the day we planned to snorkel etc...
Onboard Activities
Definitely cater to an older crowd
Children's Programs
Entertainment
Service and Staff
Room and Dining Staff EXCELLENT. The rest barely even communicated.
Food and Dining
Nothing special; buffet was basically the same everyday. Flavor etc... sub-par

Tip

Chose another cruise line



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