will not sail on msc again

MSC Divina Cruise Review to Caribbean - Eastern

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 52

Overall rating:

1 out of 5
Verified Review
MSC Divina

7 Night Eastern Caribbean (Miami Roundtrip)

Sail date: April 04, 2015

Ship: MSC Divina

Cabin type: Balcony

Cabin number: 11162

Traveled as: Singles/Friends

Reviewed: 9 years ago

Review summary

I arrived at the port of Miami on the 4th of april ,I asked for a wheelchair ..the chair arrived an hour later .ok,,proceede to ck in , when I was handed my card for id on the ship , it said I was assigned to the first seating for dinner .I asked the agent about changing this , since I don't eat this early and had requested second seating. I was advised to see the maître d on deck 5..so I got on the ship and went straigt to change my dining arrangements..i handed my card over to the people in charge of dinner hours , after conversing with each other (in Italian )for a couple of minutes , they handed me the card .I asked if they were able to accommodate me , I was told ,no .we will send you a message if we can change ur dinner hour ...I never got the message , no effort on their part to help .I had to pay for my dinners every night so I could eat at the time I ussualy have my dinners ..went to cabin ,usualy a steward will come in and identify themselves as ur cabin attendant ..no, someone walked in and said im bringing you some face towels because americans like to wash their faces with facecloths,i didn't know we were the only ones that washed their faces ..I asked him if he was the cabin attendant , he said yes...next day and every day I woke up at  9a by the noise made by children of all ages running up and down the hallway , this went on all day ..and well into the evening ...I believe msc should set some rules for children behavior ...another evening while on deck six (the casino deck with jewelry stores , snack bars etc. a teenager wizzed by me on a skateboard ...totally unnacceptble and dangerous . the restaurants were I paid to have dinner could be rated a bminus for the food ,however the service at the galaxy , and dtalia restaurants was excellent .the only fast and efficient thing was getting offthe ship , we docked at seven am and I was in a cab by 9 am ..I forgot one of my bags lost the tag , guess this can happen , so I had to go to the customer service area to claim it ...I got the bag and no one offered to carry it to my room , I walk with cane . needless to say , I wont sail msc again ..ive been on royal Caribbean ,Norwegian ,carnival ..never have not had a good time .  ........................Ray

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Children's Programs

n/a

Service and Staff

5 out of 5
the staff at the gallaxy

Ship Quality

3 out of 5

Cabin / Stateroom

well decorated but the smallest ive been in ...balcony standard size

Ship tip

good

Ports of call

Philipsburg, St. Maarten Did not visit port

didnt get off the ship

San Juan, Puerto Rico

5 out of 5

Great Stirrup Cay (Cruise Line Private Island), Bahamas Did not visit port

did not get off the ship
Was this review helpful? 52

4 Comments

Gwbigdog    2 years ago

Thanks for sharing your cruise with us.

glomarrone    9 years ago

Thanks for posting your first review here.  How unfortunate that you couldn't get your dinner time changed.  Usually most American passengers prefer early seating.  It was especially poor since originally you had a late seating request.  And, the ship should have had someone bring your bag to your room for you.  Did you request it?  Luckily for you, there are several other cruise lines for you to consider for your next cruise which I hope goes smoother.

travelgirl630    9 years ago

Sound like you disliked everything about MSC.  I am booked to go on MSC Divina tomorrow and although I have read many negative comments on MSC, it will not deter me into thinking that I made a mistake.  Not to be rude in any way, but any vacation is what you make it.  Unfortunately, we cannot control other people's kids on the ship (I also have a problem with undisciplined/watched kids) but it will never ruin my vacation in that you are in a public place so to speak and will have issues such as this so you will definitely have lots of noise most of the time when kids are around, really no way around it except not to go.  Also, not everyone (believe it or not) uses washcloths to take a bath/shower with.  

noname111    9 years ago

Your experience sounds horrid. We've been experiencing considering MSC but will hold off until reviews are more consistently positive.

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