MSC Divina Cruise Review to Caribbean - Eastern

Contributor Level: Purser

4-6 cruises


Helpful Votes

1 out of 5

will not sail on msc again

Sail Date: April 04, 2015

Reviewed: 2 years ago

Traveled As: Singles/Friends

Room Type: Balcony

I arrived at the port of Miami on the 4th of april ,I asked for a wheelchair ..the chair arrived an hour later .ok,,proceede to ck in , when I was handed my card for id on the ship , it said I was assigned to the first seating for dinner .I asked the agent about changing this , since I don't eat this early and had requested second seating. I was advised to see the maître d on deck I got on the ship and went straigt to change my dining arrangements..i handed my card over to the people in charge of dinner hours , after conversing with each other (in Italian )for a couple of minutes , they handed me the card .I asked if they were able to accommodate me , I was told ,no .we will send you a message if we can change ur dinner hour ...I never got the message , no effort on their part to help .I had to pay for my dinners every night so I could eat at the time I ussualy have my dinners ..went to cabin ,usualy a steward will come in and identify themselves as ur cabin attendant, someone walked in and said im bringing you some face towels because americans like to wash their faces with facecloths,i didn't know we were the only ones that washed their faces ..I asked him if he was the cabin attendant , he said day and every day I woke up at  9a by the noise made by children of all ages running up and down the hallway , this went on all day ..and well into the evening ...I believe msc should set some rules for children behavior ...another evening while on deck six (the casino deck with jewelry stores , snack bars etc. a teenager wizzed by me on a skateboard ...totally unnacceptble and dangerous . the restaurants were I paid to have dinner could be rated a bminus for the food ,however the service at the galaxy , and dtalia restaurants was excellent .the only fast and efficient thing was getting offthe ship , we docked at seven am and I was in a cab by 9 am ..I forgot one of my bags lost the tag , guess this can happen , so I had to go to the customer service area to claim it ...I got the bag and no one offered to carry it to my room , I walk with cane . needless to say , I wont sail msc again ..ive been on royal Caribbean ,Norwegian ,carnival ..never have not had a good time .  ........................Ray

Ship Quality
Food and Dining
Service and Staff
the staff at the gallaxy
Children's Programs n/a
Onboard Activities
Destinations and Excursions
Cabin / Stateroom well decorated but the smallest ive been in ...balcony standard size



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