What a mess

Item: Mariner of the Seas
Rating: 3
Author: ShirleyWood78

Mariner of the Seas Cruise Review to Caribbean - Western

ShirleyWood78

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 6

Overall rating:

3 out of 5

4 Night Western Caribbean (Port Canaveral Roundtrip)

Sail date: December 15, 2022

Ship: Mariner of the Seas

Traveled as: Family (older children)

Reviewed: 1 year ago

Review summary

We have cruised on another cruiseline, so that's my comparison. We were allowed to board a little early but we were never asked to check our luggage nor were we directed to an area to check it. We were all of a sudden on board and went to guest services. Here we encountered a very rude employee that didn't want to help. He said you'll need to carry it with you until your room is ready. I was thinking what, for three hours! We are a family if six with children abd I told him that's unacceptable. I asked to speak with a manager and then he said MAYBE I can help you and hold them here but you'll need to pick them up here. This was not a great way to start our cruise.

Embarkation

1 out of 5

Never had an opportunity to check our luggage.

Ship experiences

Food and Dining

4 out of 5

Onboard Activities

3 out of 5

Karaoke was always packed and unorganized.

Entertainment

4 out of 5

Children's Programs

4 out of 5

Service and Staff

1 out of 5

The man at guest services was absorbed horrible.

Ship Quality

4 out of 5

Cabin / Stateroom

3 out of 5

Ship tip

I'm really not sure.

Thumbs up

Ports of call

Port Canaveral, Florida

2 out of 5

Cozumel, Mexico

4 out of 5

Disembarkation

3 out of 5

8 Comments

Robsandi 1 year ago

We always use the Porters, but if you don’t want to tip, I’m not sure where you would check luggage. I never thought about it. I don’t recall seeing another option.

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Gwbigdog 1 year ago

Oops sorry 😞 thanks

Thumbs Up 0

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javawoody 1 year ago

Interesting

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Gheemaster38 1 year ago

Were you late arriving? 99.9% of the time you can not throw a rock without hitting 5 porters. This is a very unique situation. Tell us more so we can fully understand.

Thumbs Up 3

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Heidi1130 1 year ago

Wow! Sorry that happened but I have never heard of anyone not noticing the luggage drop off.

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RoyalCruzer 1 year ago

Wow, I have cruised out of Port Canaveral multiple times. It is impossible to miss the porters that are curbside. BTW, they are not Royal Caribbean employees. As far as the "rude" guest services staff, that is also a made-up story as they are there to cater to the guests. I'm assuming you were the one acting rude because of your mistake.

Thumbs Up 5

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roystonrogers 1 year ago

I'm surprised you never noticed the guy to drop off your bags this guy earns more money than the President I didn't tip him I don't like that type of gangster service.

Thumbs Up 1

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CruzeFan 1 year ago

I’m not sure how you missed the location to drop your luggage. There are usually porters waiting and almost begging you to drop it with them.

Thumbs Up 4

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Other reviews of this sailing

Mariner still a good ship to sail

Rock star cruise and trip. Plenty of room, fun and service.