cruise.com are Crooks they are thieves

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 10

Review summary

Whatever you do do not book your trip through cruise.com they are Crooks, Liars and thieves. I reserve the trip almost a year ago make reservations with friends we had balcony rooms beside each other. I purchased a trip through cruise.com for 2 with the drink package and gratuities paid $1,994. that also included an insurance package that I was told to get in case I needed to cancel my vacation and get reimbursed-124 is what it was going to cost for the insurance package. I called cruise.com 5 days before setting sail to let them know that my guests would not be able to go. I asked would there be any type of kickback since the whole package was buy one get the second 50% off and they told me I would only get $84 back. so I asked how much would I lose out if I just canceled trip I was told a hundred and sixty bucks I said okay. this company is nothing but liars and lies. come to find out they're going to keep all my money they charged me $100 cancellation fee so now I'm at $2,100 not going on a trip not getting any money back so I immediately called them back up and said what the hell is going on they said you canceled your trip and there's no refund I told them but I had the insurance they gave me the number to call the third party Insurance Company I called the insurance company they said the insurance was only good in case something happened while I was on the ship not insurance for cancellation even though it's considered as cancellation insurance at least this is what a travel agent that I was dealing with told me. Needless to say I spent 10 hours and the next 4 days trying to get this straight I believe in donating money but not giving it away to corporate greed. finally I ended up talking to a supervisor who told me that she did an investigation listen to all the phone conversations and told me that I was in the right and that they were in the wrong and how many times that they were sorry they got me back on the ship in a claustrophobic room not a balcony too cheap to even try to give me an upgrade even though they screwed up. Once again lies the supervisor told me that I would be reimbursed the difference for the room. No such luck. so once I got on the ship let me remind you I've already paid for two drink packages and had to pay for nother drink package $290 when I got on the ship so that's three drink packages for one person. and then I get another bogus charge from Royal Caribbean for an additional $29 no explanation what this is for. So now I'm at $2,457.52 for a single person going on a 3-night trip and in a cramp interior room.To top it off no sooner I put my bags in my room and meet my friends by the pool deck slipped up on some water and broke my toe with a non-working phone for room service. Horrible experience something I never wish to go through or experience again, first time going on a cruise and probably would never go on another one because of this experience thanks cruise.com

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Perfect Day At Coco Cay, Bahamas

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