My first and LAST cruise with Royal Carribean

Mariner of the Seas Cruise Review to Other (Asia/Africa/Middle East)
Experience: 2-3 cruises
Reviews: 0
Helpful Votes: 29

Overall Rating:

1 out of 5
Verified Review
Mariner of the Seas

5 Night Spice Of Southeast Asia - Cultural Immersion (Singapore Roundtrip)

Sail Date: February 09, 2016

Ship: Mariner of the Seas

Cabin Type: Suite

Cabin Number: 1274

Traveled As: Family (young children)

Reviewed: 2 years ago

Review Summary

We were a group of 10 travelling with half of the people doing cruise for the first time with the other half seasoned cruiser. 

 

Upon boarding, we were immediately pressured by staff as sales people to purchase better/premium meals.

 

ALL food on the cruise was cold to lukewarm EVERYDAY. We had to ask for coffee to be reheated to get it extra-hot. This was only avilable if you were staying in Gold Suite. Which should not be the case. 

 

Horrible experience with Shore excursions

 

Rude attitude from staff and misleading marketing information - NO unlimited Ben&Jerry We read from the reviews online that when we board the cruiseline they would have Ben & Jerry’s store, and we would only need to pay an entrance fee to have UNLIMITED Ben & Jerry’s ice-cream. When we enquired about the unlimited ice-cream with one of the Chinese female staff who served us, we were greeted with frowny face and were told in a rude attitude that there is no such thing

Ship Experiences

Food and Dining

1 out of 5
There was no change of menu of food on the windjammer. We were also trying to see if the food was any better if we ordered from room service menu. It is not much better than the food from windjammer. This has caused us hesitant for us to buy even premium food from Chop’s Grill. We had excellent food when we were cruising with other cruiseline and when we ordered the premium service with other cruiseline the food was top notch. We can not give enough praises for other cruiselines but we can’t say the same for Royal Caribbean.

Entertainment

3 out of 5

Children's Programs

3 out of 5

Service and Staff

1 out of 5
Rude attitude from staff and misleading marketing information.  Most of the on-board staff DO NOT acknowledges you when you are nearby and DO NOT smile nor say good morning, hello, or good afternoon.

Ship Quality

3 out of 5
Even though it has been updated recently. The carpet looked old and worn, we had toilets that can not be flushed during middle of our trip that we needed to call maintenance to fix it.

Cabin / Stateroom

3 out of 5
Our room attenance was nice and pleasant and friendly. The TV program in the room was mediocre with no latest movies, When we cruised other cruise ship it had all the latest blockbuster movies on TV. It had also only one TV where as we had TWO TV in our other cruises. One for the bedroom and the other one for the living room.

Ship Tip

DON'T GO ON THIS SHIP! and no these capital letters are an understatement. I had half of the people who were cruising for the first time with us and they ALL said they would NEVER DO cruise AGAIN as their option to travel.

Ports Of Call

Singapore

3 out of 5
Don't go to the tourist trap restaurants. The Chilli crab and the Hai-nan Chicken and the chicken soup is not all that it cracked up to be.

Port Klang (Kuala Lumpur), Malaysia

3 out of 5

Penang (Pulau Pinang), Malaysia

1 out of 5
Had a VERY VERY BAD experience with Shore Excursion. We immediately complained after our trip but damage already done. You are better off organising and taking your own trip

Phuket, Thailand

5 out of 5
You need to negotiate for a price if you want to use local taxi.
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