Horrible Customer Service

Mariner of the Seas Cruise Review to Other (Asia/Africa/Middle East)

Experience: 7+ cruises
Review: 1
Helpful Votes: 2

Overall Rating:

1 out of 5
5 Night Spice Of Southeast Asia (Singapore Roundtrip)
Sail Date: November 12, 2014
Ship: Mariner of the Seas
Cabin Type: Inside
Traveled As: Singles/Friends
Reviewed: 3 years ago

First of all,  I love Royal Carribean.  I am a loyal Crown and Anchor member.  I have also written the President of the company so I did inform them before I write this review but they have not responded probably because of numerous complaints on this sailing.  Just wanted to let people know that this was the worst experience I have had with Royal Carribean.   The onboarding is usually smooth for "priority" Crown and Anchor.  However, the priority line turned out to be the longest line instead of the opposite.  The ship maybe due to it's former sailing itinerary was mostly catered to Chinese speaking guest. Most of the signage on the ship was in Chinese.  The service was not the usual exemplary Royal Carribean experience.   I hope their service improves because I would hate to have to start over in another membership loyalty program.

Food and Dining

3 out of 5

Onboard Activities

3 out of 5


5 out of 5

Children's Programs

3 out of 5

Service and Staff

3 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

3 out of 5

Ship Tip

The onboarding was very disorganize but the room service and dining was good as usual

5 out of 5
3 out of 5
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