Beautiful ship , wonderful food ! What happened to the service?

Item: Marina
Rating: 4.6
Author: elipner

Marina Cruise Review to Europe - Western Europe

elipner

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 8

Overall rating:

4.6 out of 5

Verified Review

12 Night French Fascination (London Roundtrip)

Sail date: September 10, 2024

Ship: Marina

Cabin type: Balcony

Cabin number: 9010

Traveled as: Couple

Reviewed: 2 months ago

Review summary

I was really looking forward to the Oceania experience , I’m not sure I will sail with them again. The dining service was so spotty , mostly mediocre .

Embarkation

5 out of 5

Smooth

Ship experiences

Food and Dining

5 out of 5

The food in the main dining room was terrific as were the specialty restaurants . The buffet can be chaotic but a good selection of food items. The service was very disappointing! We actually left one of the restaurants because our food was taking too long. It was very difficult to get a second glass of wine at dinner , the sommelier was too busy! There are plenty of staff walking around the rooms but never make eye contact . Very disappointing

Onboard Activities

3 out of 5

Didn’t participate

Entertainment

5 out of 5

Good band

Children's Programs

Retired

Service and Staff

5 out of 5

Room steward - excellent Waiters - very nice Service terrible

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ship tip

Be patient in the dining rooms

Thumbs up

Ports of call

Zeebrugge (Bruges), Belgium

5 out of 5

St. Malo, France

3 out of 5

Local guide was not good

Thumbs Up 0

Lorient, France

5 out of 5

La Rochelle, France

2 out of 5

The shuttles provided were not adequate . No organization , no order

Thumbs Up 0

Bordeaux, France

5 out of 5

Bayonne/Biarritz, France

3 out of 5

Bilbao, Spain

5 out of 5

La Coruna, Spain

5 out of 5

Disembarkation

5 out of 5

6 Comments

MSM35 2 months ago

I was on this cruise. It was fun and the food and service were fine. The ports were interesting for the most part. Post summer expect the weather to be a little chilly so sitting by the pool was infrequent. Due to the time of year most guests were retirees. If you want a more mixed group spring and summer would be better. We had a good time.

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Cruisers4Lyfe 2 months ago

Thanks for sharing

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javawoody 2 months ago

Appreciate the feedback

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HeavySeas 2 months ago

Thanks for sharing your cruise experience and glad you enjoyed your cruise

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Gwbigdog 2 months ago

Thanks for sharing your cruise

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cruising2004 2 months ago

Glad you enjoyed most of your cruise. Sorry the service was not up to par.

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