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Item: Marella Discovery 2
Rating: 2.9
Author: Jonnyebz

Marella Discovery 2 Cruise Review to Caribbean

Jonnyebz

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 10

Overall rating:

2.9 out of 5

New Horizons

Sail date: March 07, 2023

Ship: Marella Discovery 2

Traveled as: Couple

Reviewed: 1 year ago

Review summary

Customer service awful , we spent two weeks with hardly any sleep thanks to noisy neighbours ....despite repeated complaints nothing was done ..princess , royal Caribbean ,P & O etc would have put them ashore

Embarkation

3 out of 5

Lots of confusion ( had my wife and myself in different cabins )

Ship experiences

Food and Dining

4 out of 5

No complaints

Onboard Activities

3 out of 5

Adequate

Entertainment

3 out of 5

Okay

Service and Staff

1 out of 5

Most staff were great , however we had issues with noisy neighbours and despite ourselves and another 2 cabins complaining repeatedly for two weeks customer services did nothing and have refused to reimburse us anything on return, despite admitting that they made mistakes !!!!

Ship Quality

3 out of 5

Cabin / Stateroom

2 out of 5

Ship tip

Don't bother complaining , hotel manager has no back bone

Thumbs up

Ports of call

Montego Bay, Jamaica

3 out of 5

Cozumel, Mexico

2 out of 5

HAVANA, CUBA

4 out of 5

George Town, Grand Cayman

5 out of 5

Disembarkation

3 out of 5

7 Comments

byhisgrace 1 year ago

Appreciate your feedback

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Gwbigdog 1 year ago

Thanks for sharing

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envy1219 1 year ago

I'm confused, they put you and your wife in different cabins🤔 thus sounds suspect

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javawoody 1 year ago

Wasn’t aware of any ships stopping at Cuba

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karlgrgurich 1 year ago

How frustrating that nothing was done to mitigate your issue. Upsetting

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AuntPinkie 1 year ago

Appreciate your feedback. Sorry you didn’t get any action about your complaints. I didn’t know any ships currently stopped at Cuba.

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cruising2004 1 year ago

Thank you for sharing your cruising experience.

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