Great Ship. Disappointing Shore Excursions

Item: Majesty of the Seas
Rating: 4.1
Author: cncaharris

Majesty of the Seas Cruise Review to Cuba

cncaharris

Contributor Level: Purser

Cruises: 4-6 cruises

Reviews: 2

Helpful Votes: 24

Overall rating:

4.1 out of 5

Verified Review

5 Night Key West & Havana Overnight (Ft. Lauderdale Roundtrip)

Sail date: April 08, 2019

Ship: Majesty of the Seas

Cabin number: 3033

Traveled as: Couple

Reviewed: 5 years ago

Review summary

The Majesty of the Seas, although a smaller and older ship was very nice. Staff and food excellent. Our shore Excursions to Havana were very disappointing and our complaint not resolved to our satisfaction. I would be likely to sail on Royal Caribbean again since we had a previous positive experience, but definitely not recommend Cuba as a destination.

Embarkation

5 out of 5

It went very smoothly

Ship experiences

Food and Dining

5 out of 5

We did not eat in the main dining room. The Windjammer, Compass Deli and Sorrento's was very good. All bartenders were nice and service very good.

Onboard Activities

3 out of 5

Went to seminars in spa/fitness centers. Not interested in Rock Climbing.

Entertainment

5 out of 5

All of the shows were great.

Service and Staff

3 out of 5

Everyone was very friendly and helpful. We had issues with Shore Excursions that was not addressed satisfactorily by the staff.

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ports of call

Key West, Florida

5 out of 5

We toured on our own.

Thumbs Up 0

HAVANA, CUBA

2 out of 5

We had a fair shore excursion in the morning. We did not see everything that was presented in the guide. Also, the tour guide continually stated that because of the USA, the Cuban people are hurt by embargos, and that they really needed tips. The shore excursion to Café Taberna that night was a disaster. The guide led us directly to the venue and we did not see the sites indicated in the description. The musicians and dancers were excellent. The food was 2 slices of cheese. The drinks were watered down. The first was a Mojito, the second was a Rum and Cola and no substitutions were permitted. The guide left us, and we had to find our way back to the ship late at night. Definitely did not get what we paid for and was very disappointing. We spoke with the representative onboard ship, but the issue was not resolved to our satisfaction. We walked around on our own in the morning and overall felt safe, although we did meet a few Cubans that made it clear Americans were not wanted. There is a transaction fee of approximately 15% to change USA dollars. Most places do not take USA dollars, and if they do, it is at a significant discount. There is some beautiful architecture, but many crumbling buildings as well. Service is inconsistent and not what many Americans are accustomed to.

Thumbs Up 1

Disembarkation

5 out of 5

Excellent. Very smooth and out ahead of schedule

1 Comment

wgammon1 4 years ago

Glad you had a good cruise. Thanks for the great review.

Thumbs Up 0

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