Our cruise disappointment....

Majesty of the Seas Cruise Review to Caribbean - Bahamas

Cruises: 7+ cruises
Review: 1
Helpful Votes: 30

Overall rating:

1 out of 5
Verified Review
Majesty of the Seas

4 Night Bahamas (Port Canaveral Roundtrip)

Sail date: February 13, 2017

Ship: Majesty of the Seas

Cabin type: Oceanview

Cabin number: 9526

Traveled as: Singles/Friends

Reviewed: 7 years ago

Review summary

We (4 couples) excitedly boarded at Port Canaveral around noon for a 4 pm sailing - entire staff, check in procedure etc. were all seamless, organized and wonderfully executed. NO problems with this part of the cruise whatsoever. At 5 pm Captain Mateas (spelling?) came on the speaker from the bridge and alerted us that the Coast Guard had performed an inspection and we would be detained at port due to 'some technical issues' and he would advise when he had more information......at 6:30 pm we were advised the ship would not sail until Tuesday....We did not let this bump in the road ruin our excitement. We had a superb dinner with two great waiters (Presad & Cooper). The nightly entertainment was excellent......On Tuesday we were suppose to be on the private island and the weather was beautiful! However, we were sitting in port staring at a parking lot......Pool deck area was so full of people that there were not enough chairs much less room in the pool for the number of people. The ship was at full capacity and the casino and shops were NOT open. Needless to say, by 4 pm our excitement and enthusiasm had waned. We began to walk around talking with other guests from other decks. We were told that the ship was being detained because of life jackets with frayed belts and we did see workers on the ship throwing life jackets in a dumpster and unloading new life jackets; however, we were given no other information about reasons for our detainment?  and our excitement was really at an all time low. Just did not feel we were getting true story from the Captain as to our detainment?  Many guests were having plumbing problems and there was a distinct odor on some floors. We also saw trucks pumping something out of ship?  Tuesday evening we were given the OK to sail. Arrived in Nassau a little after noon on Wednesday......By the time the entire ship unloaded (everyone had cabin fever !) We were only able to visit Nassau for a few hours before sailing out......Suppose to be on the  private island on Thursday, but the weather did not permit.   SO - all in all,  we were on a ship 4 days to visit Nassau for 4 hours....

Royal Caribbean discounted our cruise by 25% and we were told we would be mailed a 25% off discount to use within a year on another cruise.....mmmm?

I will say that the food, entertainment and staff on this ship was superb.

I knew this was an older and smaller ship when we booked the cruise, but I was told that it had been completely refurbished in 2016. I do not want to dispute this claim, but I doubt seriously if this ship was completely refurbished based upon my observations.(broken windows, leaking green faucets, chairs broken, sewage smell).  This was a very sad incident and I feel it could have been avoided by Royal Caribbean. I do not fault RCCL about the bad weather, as we know this can not be controlled, BUT, had we sailed on time, we would have been able to go to the private island as the weather was very nice on that date..

I feel that while RCCL can not control the weather, they can control the routine maintenance (life jackets with frayed belts/sewage???) Plus,  they have a responsibility and obligation to their guests to make sure that their ships are in tip top shape for every sailing. RCCL is a World Class Cruise Lines and sadly, they let us down. Not only did they let us down, but they let their employees down. Personally, I feel that RCCL owes me a full credit for this unfortunate and PREVENTABLE incident and the parent corporation should be ashamed of themselves for subjecting us to such a fiasco.

Ship experiences

Food and Dining

5 out of 5
Food was excellent

Onboard Activities

Too crowded for participating in any activities

Entertainment

Excellent - RCCL singers and dancers superb - KIVI wonderful comedian - very entertaining. The juggler was good.

Children's Programs

N/A for our group

Service and Staff

5 out of 5
Tamara, Presad & Copper in the Starlight on 4th should be commended for their excellent and professional service.

Ship Quality

1 out of 5
Old, tired, dirty, broken and in need of some serious help.

Cabin / Stateroom

3 out of 5
Cabin was old and tired looking, but Juliette, who was assigned to our cabin was superb. She kept the cabin tidy and was very personable. The bed was comfortable and linens clean.

Ports of call

Port Canaveral, Florida

5 out of 5
If you have never been to Port Canaveral, it is worth the trip to visit the Space Station. Very interesting.

Cococay (Cruise Line's Private Island)

1 out of 5
Did not get to private island...

Nassau, Bahamas

3 out of 5
Were not at Nassau long enough - we arrived around 12:30 pm. Did not want to be on island at night.....so only had a few daylight hours... Nassau is a beautiful place - only wish we could have spent more time sight seeing.
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4 Comments

odshagger    7 years ago

I would like to add that It was NOT announced that everyone could get a full refund and get off the ship!!! .......nor, was it announced about any 'free' alcoholic beverages!!!! ‚ The line at guest services was at least an hour wait......Also, the 25% off for another cruise is the amount of the 25% off they gave you for this cruise. In other words, about $200 off‚ the cost of this‚ cruise and another $200 certificate‚ off for another cruise within a year. NOT 25% off‚ the amount of any cruise you want to take with RCCL in the future.‚ Unless you were on this ship and went through this total screw up, you should not post negative comments.‚  The cruise world needs to know and they certainly need to know how RCCL handled a situation like this.

ginnayc87    7 years ago

no choice but to stay on the ship ? really ! they could've left i'm sure they had the money to do so , no one goes on a cruise without money , i'm not gonna call names an yes it's unfortunate that they had to deal with all this , but no one was forced to stay

michgood95    7 years ago

OMG I am so sick of reading people attacking others for expressing their opinions. This is a review site. The good the bad and the ugly. Stop calling people names or that they are whining when the express a bad review. The 100% refund would take up to 30 days to be credited. Some people had no choice but to stay on the ship. Unless you were on this sailing you shouldn't comment at all.... STOP THE BULLYING!

SAW06    7 years ago

They offered guest 100% refunds, you chose to stay in board and complain. You should probably stay home in your perfect bubble from now own so that things go your way.

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