14 Night Panama Canal Westbound (Ft. Lauderdale To San Diego) Sail Date: March 01, 2016 Ship: Maasdam Cabin Type: Inside Cabin Number:414 Traveled As: Couple Reviewed: 2 years ago
this particular ship needs to be retired as well as most of the staff. The staff was either brand new and not trained correctly, or burned out and didn't want to be good. Long time holland America cruisers we spoke to were very disappointed in overall shape or ship, poor service, not prompt docking by at the end. We docked hours late and many many missed flights home. Didn't plan on spending a night in San Diego plus meals hotel. I can go I and on but will stop now. I'm still upset a week since we've gotten home.
Food and Dining
1 out of 5
Very poor quality. The pinnacle restaurant for a fee was wonderful. The way all cruise food and service should be and is on other cruise lines
1 out of 5
Below standards. Come on. The cast of entertainers were good but crew show was horrible, waste of time. Comedians acceptable. The show room too small had to get a seat 45-50 minutes ahead of show if you wanted a seat.
Service and Staff
1 out of 5
Cabin staff great, dining room very bad. Our waiter was constantly yelling and Asst waiter whom we loved. Food inconsistent. Three people at same table ordered same dish and each plate was with different portions. Sent food back often not served as ordered.
Cabin / Stateroom
3 out of 5
Cleanliness great but at back of ship very rough seas the entire trip without storms or rain. Noisy during day and often strange smells entering cabo from maintenance that was done while at sea. Why not do work when we were at ports?
Very old ship, public restrooms often not working. The ship did have a self service laundry which was great especially on a two week cruise.
Not enough time me to do much. Captain said last tender was at 1:30. We saw tenders coming back as late as 3:00 which meant a late departure therefore we didn't get to San Diego on time, missed our flight had to spend night and leave the next day as our airline offered only one flight home per day.
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