KendraMorris Cruise Review on Liberty of the Seas on Mar 24, 2019

Review: 1

Helpful Votes: 4

Review summary

There were a group of 7 of us, this was all of our first cruise. We had a good time but found ourselves ready to go by the last day. There were plenty of activities for both adults and children and the ship itself was beautiful. The few complaints that we had 1. Housekeeping on at least my side of the deck (3244) was a literal nightmare. While the beds were made nothing else was cleaned, dirty dishes and cups were left and we had to by day 4 corner him for more towels despite our repeated requests. 2. The food in the Windjammer, I get it, it’s a buffet but can we switch it up some kind of way. It was literally 7 days of mostly the same breakfast and lunch (we ate there one night for dinner and guess what, same as lunch). The bacon (I realize they’re making 200 lbs a day and that it’s difficult to do) but was greasy and mostly raw. 3. Most and I say most not all of the employees are incredibly rude. Perhaps it’s a language or cultural barrier but come on RC can we step up our training on customer service. Now, the good! 1. The Squeeze Bar. Edgar the bartender was incredible, so much so that we’ve decided that the bar should be renamed Edgar’s Bar. He was attentive, remembered names, kind, quick, and made an amazing drink (seriously, none of us had a bad one). Why this guy isn’t a lead I’ll never understand. Wainwright, super friendly especially given some of the rude individuals they deal with but Edgar is definitely where it’s at. 2. The Michelangelo Dining Room and waiter Gene (Mean Gene) and his assistant Joenel were the best!! If you can request absolutely do so. Aside from the food here being amazing the service was top notch. These two gentlemen were accommodating to all of our request no matter how ridiculous they might be. Mean Gene learned quickly that I’m a dessert girl (gotta keep thunder and lightning happy) and made sure that along with my one ordered that he brought out a second new one to try and take home cookies for the kids. Joenel knee our drink orders after day one and was on it when we walked in and he’s super kind. These folks are why I say most are rude not all, they 100% made our trip as pleasurable as it was. I’d book again just to follow these guys around. That being said, after hearing other passengers talk about other cruise lines and their activities I’m not sure I’d book on RC for my next cruise but that’ll be a trial and error thing moving forward. Overall we enjoyed our trip.

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