Overall, the cruise was pleasant and the crew and staff were perfect. I will not go back to Roatan but will return to Cozumel.
Thank you for a nice cruise.
Embarkation
5 out of 5
Our embarkation was well organized and trouble free.
Ship experiences
Food and Dining
3 out of 5
The main dining room was beautiful and the service was impeccable. The food was okay. Wish I could have had a cup of coffe to go with my dessert, but you charge money for that - so I had water.
Onboard Activities
4 out of 5
I watched my grandson play and enjoy the pools, water slide, and splash pool. He stood in line for 30 minutes to ride the boogie board. I got up and stood at the bottom, ready to take a video. The girl wouldn't let him do it. My 7 year old grandson pointed to me when she asked if someone was there with him. He pointed right at me. He had on the parent permission bracelet and he's big and very fit for his age. She wouldn't let him go down!!! Why??? What is the matter??? My grandson was extremely sad and disappointed. He tried not to cry. He never went back to try that boogie board again, even with his dad. How frustrating and unfair.
Entertainment
5 out of 5
The stage shows were wonderful! We loved the first production In The Air. It was close to a Cirque de Soliel performance! Excellent! I enjoyed the "Mermen".!!! The sound and visual effects were outstanding!
Children's Programs
My 7 year old grandson did not go to the teen clubs.
Service and Staff
5 out of 5
Our dining room table waiter, Alex, at table 464, at the 5:30 , was excellent! He was polite, friendly, and served whole heartedly. We were very pleased with him. 😃
Ship Quality
5 out of 5
I was very pleased with the cleanliness of all areas of the ship. The architecture of the ship was exceptional.
Cabin / Stateroom
4 out of 5
My cabin was very comfortable- even the bed was comfortable. I liked the lighting.
Ship tip
There is only one place on the ship to get cold ice water. The coffee shop, The Promenade, level 5. Otherwise you have to buy bottled water for $2.69 at one of the bars! Ridiculous!!!
I love Cozumel! I will go back there someday! We went to Papitos Beach and loved it! So beautiful and not one peddler! We snorkeled and enjoyed few people there; not a big crowd.
My son and grandson were in room 1406, level 10. So we followed the instructions to go to the dining room at 7:30 am. I know good and well all those people were NOT designated to be in this group. So the suitcases and people were lined up without proper supervision. It was a bit chaotic. You need to get someone with authority to oversee the designated groups.
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