Hard Bed, Average Food, Disinterested Service

Favorite part of cruise was snorkle shore excursion to private island in Belize.  Beautiful island and very nice tour operators. The tender process needs improvement as it took about 45 minutes to 1 hour to get loaded and back and forth.  Food on ship was a little disappointing.  We had balcony room in back of ship.  View was awesome, but soot from smokestack kept the patio furniture dirty.  Room attendant tried to keep up with it but wasn't always successful. Biggest complaint was very hard bed.  We had a worn mattress on top of a corregated steel frame and it felt like we were laying on metal.  Every day we tried to get it resolved and were told that Health Dept. banned the foam for health reasons and they were removing all foam, except whenever I asked any other passengers they all seemed to still have foam on their very comfortable beds.  Tried to get some kind of credit for lousy bed and all they offered was $100.  Very disappointed and stiff from bed.  Also, refrigerator didn't work and had to be replaced and sink stopper had to be repaired.  The entertainment was mostly very good, except broadway show Saturday Night Fever was rude and not appropriate for children.  We booked late and were assigned 8:00 seating.   Too late for us and we tried to change time but ship was full and we could not.  So they had us show up every night at 6:00 and they fit us in when someone else didn't show up which meant we had different waiters every night and they mostly didn't seem too interested in giving us good service with exception of a couple of them.  

It's been awhile since we cruised, but it seemed they were constantly after you to spend, spend, spend: drink packages, dining packages, spa packages, art auction, watch and jewelry sales, shore excursions, next cruise sales, etc.