Liberty of the Seas Cruise Review to Caribbean - Western

7+ cruises


Helpful Votes

3 out of 5

Review of recent cruise on Liberty of the seas

Sail Date: May 08, 2016

Reviewed: 5 months ago

Traveled As: Large Group

Room Type: Balcony

Overall, our trip went well. The servers at our table in the Michelangelo dinning room gave us outstanding service - Ronaldo and Levin.  Other staff members throughout the ship were very supportive as well.  However, tremendous improvements are needed at the customer service desk on the 5th deck.  There were never enough staff members at the desk to support the needs of the guests so you must wait in long lines for assistance. If you tried calling them from your stateroom, very rarely would someone answer. My toilet flooded the bathroom, maintenance cleaned it up after two phone calls to them.  Upon arrival in Galveston, the exit process was extremely poor. We were in line for over 1 hour before we could retrieve our luggage, then another 30-45 minutes to clear customs. Please consider my feedback. Thanks

Cabin / Stateroom
My toilet was not working before i left for breakfast and it was not fixed when i returned around 1pm. I tried flushing it, then it floaded the bathroom. AFter 2 calls to maintenance, they finally came to correct the problem.
Embarkation and Disembarkation
Disembarkation was horrible and needs improvement. From the moment our numbers were called to depart the dining room until we got our transfer car, it was almost a 2 hour process. This is not acceptable. I've cruised with another RCCL cruise of 6,000+ passengers and it was a much better process.
Ship Quality
Destinations and Excursions
Onboard Activities
Service and Staff
Food and Dining
Windjammer was the best, but the quality and choices for the evening dinner needs improvement. The specialty restaurants was great. Michaelangelo food was not that good. When i started cruising with RCCL almost 30 years, the food was outstanding and the best cruise line when compared to other cruises. I now see the quality, taste have deteriorated.
Galveston, Texas
very nice city, but plan on spending money for overnight stay and very costly transfers to and from Houston to board the ship in Galveston.
Coxen Hole, Roatan, Bay Islands, Honduras
Belize City, Belize
very poor country, but nice taxi tour.
Cozumel, Mexico
very organized taxi service and secured area for RCCL guests.


Plan your shore excursions ahead of time. Plan to wait in long lines during disembarcation so schedule you flights and airport transfers accordingly.

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