Review of recent cruise on Liberty of the seas
Liberty of the Seas Cruise Review to Caribbean - Western
7 Night Western Caribbean (Galveston Roundtrip)
Sail date: May 08, 2016
Ship: Liberty of the Seas
Cabin type: Balcony
Cabin number: 9656
Traveled as: Large Group
Reviewed: 8 years ago
Review summary
Overall, our trip went well. The servers at our table in the Michelangelo dinning room gave us outstanding service - Ronaldo and Levin. Other staff members throughout the ship were very supportive as well. However, tremendous improvements are needed at the customer service desk on the 5th deck. There were never enough staff members at the desk to support the needs of the guests so you must wait in long lines for assistance. If you tried calling them from your stateroom, very rarely would someone answer. My toilet flooded the bathroom, maintenance cleaned it up after two phone calls to them. Upon arrival in Galveston, the exit process was extremely poor. We were in line for over 1 hour before we could retrieve our luggage, then another 30-45 minutes to clear customs. Please consider my feedback. Thanks
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Plan your shore excursions ahead of time. Plan to wait in long lines during disembarcation so schedule you flights and airport transfers accordingly.
Ports of call
Coxen Hole, Roatan, Bay Islands, Honduras