Read This Before You Book with HAL
Koningsdam Cruise Review to Hawaii
18 Night Circle Hawaii (Vancouver Roundtrip)
Sail date: April 10, 2022
Ship: Koningsdam
Traveled as: Singles/Friends
Reviewed: 1 year ago
Review summary
Before you choose HAL check the Better Business Bureau site. Here you will find a D- rating. And if you read the complaints, you will find that 99% are dealing with refunds and money owed. And you will also find that most complaints state that reaching customer services is impossible. I have been owed $1300 since May. I contracted co-vid on the cruise and had to quarentene in Vancouver for 4 days. I was told hotel and meals would be reimburssed according to their policy. I was given forms, filled them and no responce. The other couple we were traveling with were also poitive with co-vid They are at the top of the Marinars Club. They filled out their forms and had their money within two weeks. PLEASE read other cruise company's reviews on the BBB site. You will find that their ratings are much higher, and most complaints are about issues other than monetary issues. It may be that HAL is in trouble. I love cruising and have cruised HAL before, but after this NEVER again.Embarkation
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Ports of call
Vancouver (Canada Place), British Columbia