Great Itinerary

Item: Jewel of the Seas
Rating: 4.6
Author: sthomas230

Jewel of the Seas Cruise Review

sthomas230

Contributor Level: Second Mate

45 Days Till Next Cruise

Cruises: 7+ cruises

Reviews: 7

Helpful Votes: 61

Overall rating:

4.6 out of 5

11 Night Fall Foliage Northbound (Cape Liberty To Quebec City)

Sail date: September 28, 2023

Ship: Jewel of the Seas

Traveled as: Couple

Reviewed: 8 months ago

Review summary

Royal Caribbean cruises are always enjoyable and this one was also with only a couple of exceptions.

Embarkation

2 out of 5

At embarkation we were delayed a long time with no explanation. There was a rumor that the computers were down but the only thing we know was that we were all waiting in a seating area and were unceremoniously yelled at to “sit down!” A simple announcement about the problem and update promises would have kept everyone happy.

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Service and Staff

3 out of 5

We had two interactions that fell far short of our expectations as Diamond level cruisers. First we booked directly with our C&A agent and had early dining verified on every invoice and document. When we got on board we went to the MDR to request that we be seated with some friends. We were told that we had been switched to My Time without our knowledge or consent and we were told that there was nothing we could do about it. Probably the most dismissive and border line rude interaction I have ever had on RC. We went to Guest Relations and they recommended we only speak to a manager that evening. We did and he was not particularly hopeful but we did get an early reservation for day 2 at a half empty 8 top but we were told that they would absolutely not move our friends to the table. We found out that many people had their reservations unknowingly changed to My Time. So many upset people!

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5