Family Cruise
Jewel of the Seas Cruise Review to Coastal - West Coast
8 Night Pacific Coastal Southbound (Vancouver To Los Angeles)
Sail date: September 18, 2015
Ship: Jewel of the Seas
Cabin type: Oceanview
Cabin number: 4006
Traveled as: Family (young children)
Reviewed: 9 years ago
Review summary
This ship was perfect for the young children in our group (16 family members) which gave the adults lots of freedom. Although the ship could use some updating. My biggest complaint is that the tenders were unable to accommodate wheelchairs so two of the ports of call were unaccessible. Crew members are not allowed to assist. No compensation from Royal Caribbean.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
Vancouver (Canada Place), British Columbia
San Pedro (Los Angeles), California
4 Comments
floorman1 9 years ago
floorman1 9 years ago
glomarrone 9 years ago
The answer to your complaint is spelled out completely on the Royal Caribbean website here.... http://www.royalcaribbean.com/contentWithHero.do?pagename=getting_on_and_off_the_ship
There is also a list of ports where tenders are commonly used. It also plainly states "If guests are unable to tender or disembark because of due to these circumstances, there will be no refund or credit for missed ports. While we recognize your disappointment, the safety of our guests and crew takes precedence.". You must understand that transferring someone that is wheelchair bound is very difficult and dangerous when going to a tender. I recommend that for your next cruise you take a little bit of time to research if tenders are being used at any of your ports.
Thanks for the solid advice. Others will be helped a wall.
CrusinTim 9 years ago
The answer to your complaint is spelled out completely on the Royal Caribbean website here.... http://www.royalcaribbean.com/contentWithHero.do?pagename=getting_on_and_off_the_ship
There is also a list of ports where tenders are commonly used. It also plainly states "If guests are unable to tender or disembark because of due to these circumstances, there will be no refund or credit for missed ports. While we recognize your disappointment, the safety of our guests and crew takes precedence.". You must understand that transferring someone that is wheelchair bound is very difficult and dangerous when going to a tender. I recommend that for your next cruise you take a little bit of time to research if tenders are being used at any of your ports.