Island Princess

Cruises: 7+ cruises

Review: 1

Helpful Votes: 7

Review summary

WARNING #islandprincess 5 day cruise to Alaska from Vancouver is a BIG disappointment!!! This cruise attracted me mainly because it will stop in Juneau Alaska . Because my father, who is 95 years old first time goes on the cruise and hopes to visit Mendenhall Glacier. However, the ship delayed sailing until to next day early in the morning and claims there propulsion system problems..., and then say because of delayed departure, will changing port destinations, will not sail to port Juneau, Alaska. The secondary port, Ketchikan, became the primary port and they added a filler port, Prince Rupert, BC. to fill the time gap. This cruise is clearly a bait and switch cruise. The captain had adequate time to take us to Juneau and could have skipped Prince Rupert if that was really necessary or maybe even skip Ketchikan. And the other passengers onboard are extremely upset that don’t get an opportunity to see glaciers. I heard one passenger say ‘this is a cruise to nowhere.’ They also announced the itinerary change will gave us a $100 onboard credit and a announced a ‘50%’ future credit, but when they printed it on paper it was actually only ‘15%’. The captain cheated the guests!!! Princess Cruises should be ashamed of this bait and switch tactic and should have taken us directly to Juneau, even if we need to take water shuttles to dock! We could have skipped Ketchikan and Prince Rupert! We are long time fans/customers of Princess Cruises but feel they should be giving Full Refunds for using outdated broken down ships!

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Ketchikan, Alaska

Vancouver (Canada Place), British Columbia

Disembarkation

Other reviews of this sailing