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Nice cruise. Service sub-standard for concierge level.

Independence of the Seas Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Review: 1
Helpful Votes: 45

Overall rating:

3 out of 5
Verified Review
Independence of the Seas

5 Night Western Caribbean (Ft. Lauderdale Roundtrip)

Sail date: January 24, 2020

Ship: Independence of the Seas

Cabin type: Suite

Cabin number: 1256

Traveled as: Singles/Friends

Reviewed: 4 years ago

Review summary

service has gone down quite a bit from my last cruise. maybe because it was such a big ship.

Embarkation

5 out of 5
efficient

Ship experiences

Food and Dining

4 out of 5
only did main dining room. choices were repetitive

Onboard Activities

3 out of 5
crowded

Entertainment

4 out of 5
good

Service and Staff

1 out of 5
room steward did not welcome us. did not make up room on final day. no special service. concierge was helpful. other ship personnel were not as friendly as in the past.

Ship Quality

3 out of 5
concierge lounge too far from suite

Cabin / Stateroom

3 out of 5
not kept up well. amenities not there when we started.

Ship tip

find your spot away from the crowds

Thumbs up

Ports of call

Ft. Lauderdale (Port Everglades), Florida

3 out of 5

George Town, Grand Cayman

3 out of 5

Cozumel, Mexico

3 out of 5

Disembarkation

4 out of 5
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5 Comments

Fiesta83    4 years ago

Better luck next cruise
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cruisereckoning    4 years ago

Thanks for the review
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TheSnoMan    4 years ago

Staff Captain on our cruise on Liberty last September said Royal C has been taking experiances crews for older ships to staff new ones rather than training a new crew and client services on some boats has suffered.
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Cruiserike0322    4 years ago

Sorry for your disappointment, so far for us every cruise seems to be better.
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portofrome    4 years ago

Thanks for your review
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