Royal needs to step up their game.

Item: Independence of the Seas
Rating: 3.4
Author: arlete34

Independence of the Seas Cruise Review to Caribbean - Western

arlete34

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 60

Overall rating:

3.4 out of 5

Verified Review

5 Night Western Caribbean (Ft. Lauderdale Roundtrip)

Sail date: January 08, 2018

Ship: Independence of the Seas

Cabin type: Suite

Cabin number: 7714

Traveled as: Family (older children)

Reviewed: 6 years ago

Review summary

We had a great time on the cruise because of the company and some staff.

Embarkation

5 out of 5

It was great, very organized and quick

Ship experiences

Food and Dining

3 out of 5

Main dinning room was very hot, we couldn't enjoy our food. I did ask dinning room manager to please do something about the temperature and he just laughed and said we were hot women and the engineer of the ship controls the temperature. Buffet was good but very hard to find seating. Johnny Rockets was great.

Champagne Bar

1 out of 5

I waited 30 minutes for service and when they came I asked for something on the menu, espresso martini and they said sorry we dont have any coffee , when the coffee shop was 2 doors away. I went in everynight asking for the espresso martini and every night the same answer. On another ship I was on the bartender didnt have coffee but he made sure to get some and everynight I had one on Jewel of the Seas in January 2017. I was very disappointed with the service on this ship.

Onboard Activities

3 out of 5

Pools were very nice and refreshing.

Entertainment

5 out of 5

Great shows .

Children's Programs

No children with me

Service and Staff

3 out of 5

Service was ok but up to their standards. Out of all the ship personnel we only had one great experience with a bartender Paul Mansion in the Olive and Twist Bar Our waiter was ok but the assistant waiter was great. He did everything to make it special.

Ship Quality

4 out of 5

Yes that was all great

Cabin / Stateroom

3 out of 5

Very dated need to be upgraded , also a funny smell coming from the washroom.