Huge Dissapintment! Food Absolutely Awful. Back to NCL for Us.

Embarkation was smooth and straight forward. At this point it looked very hopeful!

The food on board this ship is a huge problem. We recently sailed Enchantment and Adventure 10 years ago with great experiences. We have sailed NCL more than 10 times recently and Never had anything close to this awful food quality and service. Buffet: food was stale and old. Food was without taste and salt content was off the charts (we expect more but this was just ridiculous). French toast was like rubber, literally almost impossible to chew, biscuits were a dry crumbled mess. Fell apart instantly. Across the board the food quality wa just awful. Dining a Room we hoped for a better experience. It was not. Example: Manhattan Strip Steak was a form of meat and texture that had me wondering if it really was beef. Ordered two nights and both nights was cold and not cooked properly. Sent back once and came out like shoe leather (requested medium rare and first got very rare and then over well done). Eggplant Parmesan ordered was a small casserole dish just filled with oil. We couldn’t get enough bread to sop up the oil. Salt was again off the charts. Fish enchilada for lunch came out and the soft tortilla was crusty on the edges like they get when stale (not from cooking). The fish must have been left out for a long time as it had the worst fishy taste you get with fish left out. It was ice cold. This was the last straw. I can go on and on. My wife is a vegetarian. There are NO identified vegetarian dishes on the buffet at all. When asked they merely said there are some green beans and salad bar without any care. I explained that vegetarians have certain restrictions as to cooking surfaces utensils pans etc which are not used for meat etc. labeling the food as such if it is prepare this way would be an answer to this but not happening. Dining room has a menu with a vegetarian symbol sadly one night NO meals had it for any of them and other nights maybe one or two. From 4-6pm you can only get terrible awful frozen pizza or stale sandwiches on the promenade. Same after 9pm!!! That’s it!! You can pay for Johnny Rockets if you wish until 11. This is awful for a cruise ship. I had an opportunity to explain all this to the Restaurant Manager. He seemed concerned and offered us lobster and whatever my wife wanted for a vegetarian meal to make up for the poor food choices and quality. He openly said the head Chef is struggling. That night we went to Dinner and the waiter had no idea about any special offerings from the Restaurant Manager. Don’t lie to me. Don’t shove sunshine where the sun doesn’t shine on me to get rid of me. We left very dissapointed and will NEVER return to RCI and risk wasting our money again. Perhaps RCI should start putting the whale tail smokestack on these ship, as that’s what they are offering for food and service. Stay Away from at least Indy.

Compared to NCL the onboard activities were weak. Coloring? Really?? We were again dissapointed by RCI from what we were used to on NCL.

Bands, ice show, and Grease were great.

Room Steward “James” on 8 aft was of all our cruises the most miserable and least helpful ever. We merely asked for ice in a bucket and ultimately my wife had to go get glasses of ice and bring it up. He put up such a fuss and was like a lazy teenager who tried to talk his way out of chores. Not personable and could openly not care about us. I really should have decreased the on board gratuities due to him but wouldn’t want others to suffer. If I could eliminate his top I would. On the last night I was mocked by the bartender when I ordered my wife a Caribbean drink that was somewhat labor intensive to make. Form of a mojito. That was my last straw. Maybe a bonus to the drink package? Thanks.

No cleanliness issues. Clean and well maintained ship.

Typical balcony room. No issues. On par for 10 year ship. Balcony is nice and deep, better than NCL Balcony rooms on Breakaway Class.

Became very disorganized. Didn’t seem typical though. Maybe just that day.