Food was terrible, customer service eh, people we met were great

Independence of the Seas Cruise Review to Caribbean - Western

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 25

Overall rating:

2 out of 5
Verified Review
Independence of the Seas

4 Night Western Caribbean (Ft. Lauderdale Roundtrip)

Sail date: December 22, 2016

Ship: Independence of the Seas

Cabin number: 6262

Traveled as: Couple

Reviewed: 7 years ago

Review summary

This was my boyfriend's first cruise.  I have been on about 5 prior with another cruise line.  This year we planned a trip with Independence of the Seas during Christmas.

 

This the first ship that I have been on where I actually did not like the food.  I'm not a picky eater, but one of my favorite things to eat on a cruise is escargot and frog legs at the sit down dinners.  The escargot was disgusting and I could not finish it.  There was no garlic and just a bunch of cheese.  The next night I ordered the scallops and they were prepared EXACTLY the same way as the escargot... inedible. 

 

On the deck main deck there were no restaurants available for quick snacks.  The service was very poor. The bartenders on the main deck and the sky lounge are the only employees that seemed to enjoy working.  

 

The ambiance and crowd on the Independence of the Seas is great.  It's a mature older crowd which was awesome.  

 

All of my friends told me the food is amazing on Royal Caribbean especially when compared to other cruise lines.  I'm a foodie and I feel quite the contrary. I don't think i would recommend the cruise line to my friends.  I was pretty disappointed.  :(

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Children's Programs

5 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5
I did not like how with the deluxe drink package I had to purchase water bottles separately from room service.

Ports of call

Ft. Lauderdale (Port Everglades), Florida

5 out of 5

Cozumel, Mexico

5 out of 5
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