Great service, poor up-front communication

Independence of the Seas Cruise Review to Caribbean - Western

missnbeh

Contributor Level: Deck Hand

Cruises: 1 cruise (first)

Reviews: 0

Helpful Votes: 12

Overall rating:

4 out of 5

Verified Review

4 Night Western Caribbean (Ft. Lauderdale Roundtrip)

Sail date: January 07, 2016

Ship: Independence of the Seas

Cabin type: Inside

Cabin number: 9697

Traveled as: Couple

Reviewed: 8 years ago

Review summary

Customer service was amazing. The staff on the Independence of the Seas was the best I've ever seen. Across the board they were accommodating, kind, friendly, and pleasant.

There were MANY hidden charges that I didn't plan for. That was a bummer. I was stressed most of my vacation because I was over budget. User error? Maybe. But I was up front that this was my first cruise and could have been provided particulars at many different occasions. Perhaps during one of the seven pre-cruise phone calls I made asking questions... specifically about hidden charges. GRR.

Ship experiences

Food and Dining

3 out of 5

Taste was hit and miss. Sometimes very delicious, other times like I was eating at a Sizzler. In other words, processed. I never went to bed hungry, though.

Service and Staff

5 out of 5

A.MAZ.ING. Nehru and Rachael in King Lear Dining were the BEST.

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Had a super tiny, very inexpensive stateroom and it was MARVELOUS!!! I was expecting to feel cramped and claustrophobic. Not in the least.