Great service, poor up-front communication
Independence of the Seas Cruise Review to Caribbean - Western
Sail Date: January 07, 2016
Ship: Independence of the Seas
Cabin Type: Inside
Cabin Number: 9697
Traveled As: Couple
Reviewed: 2 years ago
Customer service was amazing. The staff on the Independence of the Seas was the best I've ever seen. Across the board they were accommodating, kind, friendly, and pleasant.
There were MANY hidden charges that I didn't plan for. That was a bummer. I was stressed most of my vacation because I was over budget. User error? Maybe. But I was up front that this was my first cruise and could have been provided particulars at many different occasions. Perhaps during one of the seven pre-cruise phone calls I made asking questions... specifically about hidden charges. GRR.