Meh... It was okay.

Cruises: 7+ cruises

Reviews: 8

Helpful Votes: 239

Review summary

Harmony overall is a nice, newer ship, but if you've been on other Oasis class ships it's nothing super special. Below was part of my ship review to RC: Before we even boarded we had a horrible experience with our cruise booking. I had started my booking through Royal Caribbean and was booking for a 1 BR Grand Suite. When I went to pick the suite # the website offer me a guarantee to get the 1BR Grand or higher; however, when we actually received our suite # it was a Jr. Suite. I complained to Royal Caribbean through email, C&A, Facebook, Instagram, TikTok and a couple of other locations but only got a single, rude response from a RC individual named Candy who said so sorry, that's what you get for a guarantee. I would NEVER had paid as much as I did for a Jr. Suite, and for the first time ever felt royally screwed over by Royal Caribbean. NEGATIVES from the cruise: * Suite was too hot and we requested maintenance to fix it twice. Never become cooler, and the last adjustment only made it warmer. * For being a holiday cruise, the decorations were definitely lacking. All white lights in the promenade were showing but not holiday festive. * There was a small band that played in the promenade, I believe mostly at night that appeared to have an Asian singer. Please save everyone's ears and replace her as she always sang flat and loud. We couldn't enjoy sitting in the promenade when they played and she sang as a result. The saying if you can't sing/play, sing/play loud should NEVER be the case on a cruise ship. * Using the elevators was always a nightmare. Never less than a 5-10 minute wait and many, many times elevators would go flying past our floor with only a few people on it. * A number of people have certain diet requirements, including eating small "healthy" meals later in the evening. Windjammer closes early at 8:30p, and nothing else is open later than 8:30p with healthier food choices. * The Solarium always had kids in the pools/hot tubs and running around. There was no where for adults to relax; at no time could I get in either without kids around. * As a Diamond level I didn't receive all the discounts that I should have on drinks, and especially in a couple of the gift shops. * Whoever in RC Corporate made the decision to switch to the Lavazza coffee makers have really missed the mark. If you want folks to have the specialty coffee options that is fine but you have truly alienated the individuals who just want a regular cup of coffee or hot tea in their suite. * We were exceptionally pleased with the newer non-smoking casino area!!! The problem is that the non-smoking area doesn't have all of the variety and quality of games available in the non-smoking casino. One of the primary games missing was a craps table. That would have kept us in the casino for quite awhile. If it is a matter of not having enough staff, maybe you have a craps table available with a dealer during set hours like 9p-1a. * The wi-fi was not consistently stable, especially in the cabin. We pay a lot of money for wi-fi and would expect it to be available and stable. 3. C&A: I didn’t receive a lot of my benefits: 50% off any glass of wine, beer or soda, Complimentary daily drinks up to $14, Coastal Kitchen access (I’m Diamond and was in a suite and couldn’t access Coastal Kitchen except 2 nights for dinner only), and also no Concierge Suite. Was denied access every time we went in). This was the first time as a Diamond and in a Suite that I felt like I had bought the cheapest inside cabin. POSITIVES from the cruise: * First and foremost your recognition event for our past and present military, and first responders was absolutely incredible, including the playing of TAPS and the singer for the Star Spangled Banner. A++++ * The selection of programs on the Prime One television channel was much improved, but you need a couple more channels of just regular TV shows. We get a Suite to enjoy quiet times through out the day, and that includes lounging in our Suite watching the sea go by while enjoying TV. * The ship was clean and nice. SUPER POSITIVES!!! * All of the staff were great and super attentive. * The food and especially the wait staff were amazing in 100 Central Park, Chops, and Coastal Kitchen. * A special shout out to the Assistant Waiter, Mabena, in the Main Dining Room the one night we ate there. He was the best!

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Galveston, Texas

Coxen Hole, Roatan, Bay Islands, Honduras

Costa Maya (Mahahual), Mexico

Cozumel, Mexico

Disembarkation

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