OK Caribbean Cruise

Harmony of the Seas Cruise Review to Caribbean - Eastern

Cruises: 7+ cruises
Review: 1
Helpful Votes: 13

Overall rating:

3.5 out of 5
Verified Review
Harmony of the Seas

7 Night Eastern Caribbean & Perfect Day (Miami Roundtrip)

Sail date: September 16, 2023

Ship: Harmony of the Seas

Cabin number: GUAR

Traveled as: Family (older children)

Reviewed: 8 months ago

Review summary

Over all ok, But I have found while on cruise and afterwards , That the customer service isn't all that helpful and bordering useless. Biggest problem was they said I had to pay for shuttle bus back to airport, $32 for 2 people. Ended up being free for who ever jumped on it. Royal Caribbean refused to give refund and just ran me around circles and gave lots of dumb excuses. Going back to Carnival next year.

Embarkation

4 out of 5

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5
Lots of stuff you needed reservations for which is a nuisance.

Children's Programs

no kids

Service and Staff

4 out of 5
Most staff was ok, but there was one head waiter that was just awesome and stood out from the rest;

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5

Ship tip

Second guess pretty much everything customer service tells you.

Ports of call

Miami, Florida

3 out of 5

Perfect Day At Coco Cay, Bahamas

2 out of 5

Charlotte Amalie, St. Thomas

4 out of 5

Philipsburg, St. Maarten

5 out of 5

Disembarkation

1 out of 5
Charged for a bus shuttle fee when it ended up being free. Customer service Stinks
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