OK Caribbean Cruise

Item: Harmony of the Seas
Rating: 3.5
Author: mshelbrack

Harmony of the Seas Cruise Review to Caribbean - Eastern

mshelbrack

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 18

Overall rating:

3.5 out of 5

Verified Review

7 Night Eastern Caribbean & Perfect Day (Miami Roundtrip)

Sail date: September 16, 2023

Ship: Harmony of the Seas

Cabin number: GUAR

Traveled as: Family (older children)

Reviewed: 1 year ago

Review summary

Over all ok, But I have found while on cruise and afterwards , That the customer service isn't all that helpful and bordering useless. Biggest problem was they said I had to pay for shuttle bus back to airport, $32 for 2 people. Ended up being free for who ever jumped on it. Royal Caribbean refused to give refund and just ran me around circles and gave lots of dumb excuses. Going back to Carnival next year.

Embarkation

4 out of 5

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Lots of stuff you needed reservations for which is a nuisance.

Children's Programs

no kids

Service and Staff

4 out of 5

Most staff was ok, but there was one head waiter that was just awesome and stood out from the rest;

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5

Ship tip

Second guess pretty much everything customer service tells you.

Thumbs up

Ports of call

Miami, Florida

3 out of 5

Perfect Day At Coco Cay, Bahamas

2 out of 5

Charlotte Amalie, St. Thomas

4 out of 5

Philipsburg, St. Maarten

5 out of 5

Disembarkation

1 out of 5

Charged for a bus shuttle fee when it ended up being free. Customer service Stinks

10 Comments

jttrujillo 1 year ago

What about the ship? There’s no review about the ship. Only about a private company after you got off. That’s it fair to the ship to review a private company. Wanna add McDonald’s to this too? How was McDonald’s?

Thumbs Up 0

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Bertfish 1 year ago

Shuttle service is third person not owed by Royal and it’s not free. Only two stars for cococay? Yeah I’d say Royal isn’t for you (mainly because I wouldn’t want to hear you bitching at customer service on my cruise) I say don’t let the gangway hit you in the butt!

Thumbs Up 4

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AuntPinkie 1 year ago

Appreciate your detailed feedback. At least you tried another cruise line. Maybe in the future you’ll try again, since you know about making reservations ahead of time.

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javawoody 1 year ago

Thanks for sharing

Thumbs Up 1

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cruising2004 1 year ago

Sorry you had transportation issues. Thank you for sharing.

Thumbs Up 1

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lsbs 1 year ago

Thanks for the review.

Thumbs Up 1

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manwithnoname 1 year ago

I agree about the shuttle. Paid for one last year and no one could tell me where to go. Ended up paying for a private shuttle. Will never use RC for any transfers again.

Thumbs Up 2

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TXatsea 1 year ago

The shuttle to the airport is NOT free!! You aren’t owed a refund.

Thumbs Up 3

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basssacker 1 year ago

Thanks for the review

Thumbs Up 1

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Gwbigdog 1 year ago

Oops sorry 😞 thanks

Thumbs Up 1

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