Frustrating, but somewhat favorable

Harmony of the Seas Cruise Review to Caribbean - Eastern

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 32

Overall rating:

3.8 out of 5
Verified Review
Harmony of the Seas

7 Night Eastern Caribbean & Perfect Day (Port Canaveral Roundtrip)

Sail date: July 10, 2022

Ship: Harmony of the Seas

Cabin type: Balcony

Cabin number: 8674

Traveled as: Family (young children)

Reviewed: 2 years ago

Review summary

My "Specialty Dinner for 2" was not recognized onboard, even though it was on my booking confirmation. Same for "PrePaid Gratuities for 2". We ended up visiting guest services about 6 times for various reasons. Sad to say, this was not a good experience at all. Boarded the ship between 1230 and 1pm, but spent the next 4 hours trying to straighten things out with booking of show reservations, changing dinner times to coordinate with show reservations, and trying to rectify our specialty dinner for 2. Overall food for the entire cruise in main dining was not up to par. Also, one of my lobster tails was "spoiled". Main dining Service attendants were very good. Other food service attendants were not so customer focused. I would rate the Food on Carnival and Celebrity much better than this RC experience. The RC App was a disgrace, and did not work properly. Had to remind Room Attendant to replace a few items that were running low and/or out.

Embarkation

5 out of 5
Fast and pretty smooth

Ship experiences

Food and Dining

3 out of 5
Overall food for the entire cruise in main dining was not up to par. Also, one of my lobster tails was "spoiled". Main dining Service attendants were very good. Other food service attendants were not so customer focused. I would rate the Food on Carnival and Celebrity much better than this RC experience.

Onboard Activities

5 out of 5

Entertainment

4 out of 5

Children's Programs

4 out of 5

Service and Staff

3 out of 5
Main dining Service attendants were very good. Other food service attendants were not so customer focused. Had to remind Room Attendant to replace a few items that were running low and/or out.

Ship Quality

4 out of 5

Cabin / Stateroom

3 out of 5
There was lots of dust under the closet where the AC intake air was located.

Ship tip

Lots of People....almost too many. Karaoke was overcrowded, and likely more people that fire code would allow.

Ports of call

Port Canaveral, Florida

5 out of 5

Perfect Day At Coco Cay, Bahamas

5 out of 5

Charlotte Amalie, St. Thomas

4 out of 5

Basseterre, St. Kitts

3 out of 5
We got soaked from rain, boat was idling a little ways out, and could have had us get back on board before the rainstorm struck.

Disembarkation

5 out of 5
Fast and Smooth
Was this review helpful? 32

5 Comments

GSpringer    2 years ago

Thanks for sharing

Dadm    2 years ago

Things don’t always go as planned. Hope your next cruise is better.

Gwbigdog    2 years ago

Thanks for sharing

AuntPinkie    2 years ago

Sorry much of the cruise didn’t meet your expectations.

javawoody    2 years ago

Appreciate the review

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