Conflicted on experience

Harmony of the Seas Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Reviews: 2
Helpful Votes: 58

Overall rating:

3.3 out of 5
Harmony of the Seas

7 Night Western Caribbean (Ft. Lauderdale Roundtrip)

Sail date: November 03, 2018

Ship: Harmony of the Seas

Cabin type: Suite

Traveled as: Singles/Friends

Reviewed: 6 years ago

Review summary

I am not a diva but have come to expect being spoiled on my cruises as I have always had great experiences with staff and food on most our cruises and expected that again from RC. This is our 3rd RC and the ship is beautiful, almost identical in offerings as the Oasis, and has a lot of activities. Great water and non water slides, escape room, trivia, puzzles, scavenger hunts, demonstrations, bingo, etc etc! Columbus, Grease, and the ice show were not good and leave a bitter taste in my mouth. Foul language, obscene gestures, costume malfunctions, and poor production overshadowed the fabulous comedians, juggler, and incredible diving shows. The food was sub standard on this cruise. There was no variety all the restaurants served the same food and just rotated the same dishes in and out of the buffets and menus. We did pay the upcharge to eat at Izumi and I can highly recommend that benihana style. The food was abundant, delicious, and service was friendly and enjoyable. We attended the Chefs table and service was fabulous yet the food was just ok. It ran very long...3.25 hours instead of the 2 hours it was scheduled. The ship had many design flaws. Our suite had a tight, skinny bathtub that was harder to maneuver and smaller than our friends shower. Our tub door only reached 1/3 of the way across the tub so the floor was soaked every time we showered. There was an area in our suite that had nothing in it and it would have been perfect for a table or even a few suitcase stands. Our closet smelled like dirty feet. Our towels were old and shredded. We value the relationships we develop with our room stewards yet this room steward never introduced herself, never asked if we needed anything, and only spoke to us when we asked her questions about herself. Labadee was wonderful as the people of Haiti made the trip for us. They were very down to earth and treated us as welcome guests in their country. The ship had a buffet and lots of activities such as zip lines, water activities, and bus tours. Falmouth was a very small town and not much to do but shop at the port so we took a local cab into Montego Bay and learned alot about the culture. There were some fabulous staff on board yet our overall experience was disappointing enough that we are looking at other cruise lines for our next vacations.

Embarkation

4 out of 5

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

4 out of 5

Entertainment

4 out of 5

Service and Staff

3 out of 5

Ship Quality

2 out of 5

Cabin / Stateroom

2 out of 5

Ship tip

If you need room to shower, save your money and pass on the suite and stick with a balcony room

Ports of call

Ft. Lauderdale (Port Everglades), Florida

4 out of 5

Labadee (Cruise Line Private Island)

5 out of 5

Falmouth, Jamaica

3 out of 5

Cozumel, Mexico

3 out of 5

Disembarkation

5 out of 5
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3 Comments

graham123    6 years ago

Lizanddanny    6 years ago

I cruised on Harmony in Sept and felt the food was not up to par...but maybe my expectations were too high trying again this March with Liberty of the seas

wes4242    6 years ago

I posted my displeasure with this cruise and this site hammered me. Good luck with flying bullets. I agree with you. They did a horrible job of dealing with issues. The customer service reps were defensive and acted like you were in the wrong when you went to them with an issue.

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