Unhappy

Harmony of the Seas Cruise Review to Caribbean - Eastern

Cruises: 7+ cruises
Review: 1
Helpful Votes: 2

Overall rating:

3.9 out of 5
Harmony of the Seas

7 Night Eastern Caribbean (Ft. Lauderdale Roundtrip)

Sail date: May 05, 2018

Ship: Harmony of the Seas

Cabin type: Suite

Traveled as: Couple

Reviewed: 3 years ago

Review summary

We love Capt. Gus on Harmony, and until our last cruises on the ship, it was our favorite. The urinal in the men's room on deck 17 leaks, and I complained about it for two weeks. They kept telling me there was nothing wrong with it. When you use it and can look around the side and see urine dripping on the floor, IT LEAKS. Finally the middle of our second week, four officers went in the men's room with me. The female officer took paper towels and wiped the floor dry under the urinal. She and two of the other officers left the restroom leaving only the concierge to watch me urinate. After I was finished, he said he couldn't tell if it was leaking or not, even though the floor was covered with urine under the urinal. I Thought WHAT? ARE YOU BLIND OR STUPID OR BOTH. We will never book another cruise on Harmony until I receive an apology from the guest services manager and they admit they were wrong, and that the problem has been corrected.

Embarkation

5 out of 5

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Service and Staff

3 out of 5

Ship Quality

4 out of 5

Cabin / Stateroom

5 out of 5

Ship tip

DO NOT USE THE URINAL ON DECK 17

Ports of call

Ft. Lauderdale (Port Everglades), Florida

4 out of 5

Nassau, Bahamas

2 out of 5

Charlotte Amalie, St. Thomas

3 out of 5

Basseterre, St. Kitts

5 out of 5

Disembarkation

5 out of 5
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