Beautiful Ship Service Needs Help

Cruises: 7+ cruises

Review: 1

Helpful Votes: 56

Review summary

Stunning Ship....Park Place Balcony Room great location.  Royal Caribbean seems to want to nickel and dime you to death on this ship.  If you are not paying additional for your restaurants the service is horrible.  $13.50 per day per passenger is added to your shipboard account daily for gratuities, so everyone from the waiters in the main dining rooms to the room stewards they simple do not care how fast or slow they move or how clean or dirty your cabin is they get their tips anyway. Poolside drinks are absolutely HORRIBLE at over $11.00 per drink.  If you are traveling with any type of handicap person in a wheelchair or scooter or if you should have a carriage be prepared to spend half  your cruise waiting to get on an elevator....spoke to several different customer relations people onboard about this situation and they just shrug their shoulders....there are no elevators at all designated for handicap and it is a BIG PROBLEM.  We first sailed on Royal on the Oasis of the Seas and it was one of the best cruises we had ever taken and although the Harmony is just as beautiful the service onboard certainly left a lot to be desired. The additional charges for many of the things offered onboard (we took a Sushi making class which indicated a minimal charge and turned out to be $30.00 per person, it cost us $60.00 for a 30 minute class on how to make Sushi) all this nickel and diming left a very bad taste and for those reasons will be not be sailing with Royal Caribbean again. 

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Ft. Lauderdale (Port Everglades), Florida

Nassau, Bahamas

Charlotte Amalie, St. Thomas

Philipsburg, St. Maarten

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