Less than satisfied; did not meet expectations!!

Item: Grandeur of the Seas
Rating: 2.7
Author: luckettth

Grandeur of the Seas Cruise Review to Canada, New England, New York

luckettth

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 6

Overall rating:

2.7 out of 5

Verified Review

9 Night Canada & New England (Baltimore Roundtrip)

Sail date: August 30, 2018

Ship: Grandeur of the Seas

Cabin number: 3573

Traveled as: Couple

Reviewed: 6 years ago

Review summary

I have reached out to Royal Caribbean Customer Service about the damaged luggage and comments about the Cruise experience.......... still not word.

Embarkation

2 out of 5

Lost and damaged my luggage from room to dock (past Customs area)

Ship experiences

Food and Dining

2 out of 5

Wait staff we great on the 5:30pm seating. We ate in the Main Dining most meals. Food was just average. Ate 2 times in the Windjammer (Deck 9)..... the food quality was unacceptable.

Onboard Activities

2 out of 5

Smaller ship, Solarium was crowed on at sea days. Based on age , I do not do rock-climbing walls.

Entertainment

3 out of 5

The Celine and ABBA tributes were good...... other production shows and acts were just so so.

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

4 out of 5

Ship tip

Older,smaller Ship/ Older crowd.

Thumbs up

Ports of call

Boston, Massachusetts

3 out of 5

Portland, Maine

2 out of 5

Bar Harbor, Maine

3 out of 5

Saint John, New Brunswick

2 out of 5

Halifax, Nova Scotia

2 out of 5

Disembarkation

1 out of 5

3 Comments

rickfab1 6 years ago

It sure is a terrible way to begin a cruise with lost or damaged luggage. It can even put a damper on the entire 9 day cruise. I was on that very cruise and part of the older crowd that you are referencing. I've been on the Grandeur many times and have never had a bad experience. I love sailing on the Grandeur and you are correct, it is an older and smaller ship. I think the reason for such an older crowd was the time (first week in September) and the destination (going north).

Thumbs Up 0

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Summerholiday 6 years ago

Did you fill out a form and show anyone from the customer service in the port when you received or picked up your damaged cases it needs to be reported straight away ?

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disfan2003 6 years ago

Did you email? Or call? I suggest calling. They answer fairly quickly.

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Other reviews of this sailing

It was a great cruise and lots of beatiful sites.

easy get away

Another great trip!