Grandeur of the Seas Cruise Review to Caribbean - Eastern

Contributor Level: Purser

Experience
4-6 cruises

Review
1

Helpful Votes
3

5 out of 5

magnifier glasses

Sail Date: March 31, 2015

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Oceanview

Our experience with Royal Caribbean was great but with Cruise.com was not.
We booked and paid for 2 cabins with windows but got only one with windows.
We have been told that we would get $200 on board credit and only got $100.
Over all we have been very disappointed with your website and will not use
that again unless we get what we have been promised and told to get. What
is wrong in here is that your representative will tell you something and as
soon as the client agrees and gives the credit card number things will
change. They send you a 10 page email about the trip with fine lines and
you think you don't need to read all that and you should trust what the
representative told you, WRONG. so my advice to my friends and family is
that don't trust what they say and get your magnifier glasses and spend 3
hours reading the email they send you and don't give them your credit card
numbers until you finishing your assignment. Or just forget about
Cruise.com and move on to some other website.

thanks.
One disappointed former customer.



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