"Guest Services"

Grandeur of the Seas Cruise Review to Canada, New England, New York


Contributor Level: Purser
Experience: 2-3 cruises
Review: 1
Helpful Votes: 3

Overall Rating:

1.0 out of 5
Verified Review
8 Night Canada & New England (Baltimore Roundtrip)
Sail Date: September 18, 2014
Ship: Grandeur of the Seas
Cabin Type: Oceanview
Cabin Number: 4500
Traveled As: Couple
Reviewed: 3 years ago

Great serving people on board, from room attendant to waiter to barman, all wonderful.  Shore excursions were wonderful.  Guest services did no service and did not treat us as guests.  Trid to get room changed because of my husbands mobility limitations.  They said none available thoug only 1800 on cruise.  We were not even offered an upgrade which we would gladly have paid for.

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Service and Staff

5 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
Too far from center and dining for my husband with mobility limitations.

Ship Tip

Try to get a room close to the center where entertainment takes place most of the day. Music, games,entertainment.

3 out of 5
5 out of 5
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