"Guest Services"
Grandeur of the Seas Cruise Review to Canada, New England, New York
8 Night Canada & New England (Baltimore Roundtrip)
Sail date: September 18, 2014
Ship: Grandeur of the Seas
Cabin type: Oceanview
Cabin number: 4500
Traveled as: Couple
Reviewed: 9 years ago
Review summary
Great serving people on board, from room attendant to waiter to barman, all wonderful. Shore excursions were wonderful. Guest services did no service and did not treat us as guests. Trid to get room changed because of my husbands mobility limitations. They said none available thoug only 1800 on cruise. We were not even offered an upgrade which we would gladly have paid for.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Try to get a room close to the center where entertainment takes place most of the day. Music, games,entertainment.