Grandeur of the Seas Cruise Review to Canada, New England, New York

Contributor Level: Purser

2-3 cruises


Helpful Votes

1 out of 5

"Guest Services"

Sail Date: September 18, 2014

Reviewed: 2 years ago

Traveled As: Couple

Room Type: Oceanview

Great serving people on board, from room attendant to waiter to barman, all wonderful.  Shore excursions were wonderful.  Guest services did no service and did not treat us as guests.  Trid to get room changed because of my husbands mobility limitations.  They said none available thoug only 1800 on cruise.  We were not even offered an upgrade which we would gladly have paid for.

Ship Quality
Food and Dining
Service and Staff
Onboard Activities
Destinations and Excursions
Cabin / Stateroom
Too far from center and dining for my husband with mobility limitations.


Try to get a room close to the center where entertainment takes place most of the day. Music, games,entertainment.

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