Disappointed

Freedom of the Seas Cruise Review to Caribbean - Eastern


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 5

Overall Rating:

2.0 out of 5
Verified Review
Eastern Caribbean
Sail Date: March 06, 2016
Ship: Freedom of the Seas
Traveled As: Couple
Reviewed: 1 year ago

First time on RCC, I think Freedom of the Seas fares worse than all the ships we have been on in almost all aspects. Particularly, Windjammer food quality and variety are below average with Jade Asian fairs almost non-existent. A rope was used in the middle of the buffet to block the access from both sides, first of such scene ever encountered. Unlimited Internet by the day or days is the only option but the connection was so bad that sometimes it simply wouldn't load the login page. We purchased 6 day package but it's only useful for about an hour per day, not worth the money at all. The stateroom lacks the basic amenities of even a motel, there's no glasses, ice bucket, lotion etc, no sanitary bag unless you ask for it. We forgot to pack toothpaste, the guest service simply told us to buy it at the store although other cruise lines usually provide it in staterooms. Our luggage wasn't delivered until we asked and were told to pick it up because they wanted to  check the contents thoroughly for alcohol. They found nothing but a bottle of wine which is allowed. We were among a long line of guests there to pick up luggages, totally unpleasant experience we never had with other cruise lines.  

Food and Dining

1 out of 5

Onboard Activities

1 out of 5
Some announced activities simply didn't happen

Entertainment

1 out of 5

Service and Staff

3 out of 5
Excellent main dining room waitstaff

Ship Quality

3 out of 5

Cabin / Stateroom

1 out of 5
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