Explorer of the Seas Cruise Review to North America

Contributor Level: Third Mate

7+ cruises


Helpful Votes

1 out of 5

Explorer of the Seas Debacle

Sail Date: September 30, 2016

Reviewed: 8 months ago

Traveled As: Couple

Room Type: Oceanview

Cabin: 3706

It started like most cruises but even a little bit better on the boarding process.  That was where the good mostly ended. We (wifey & I) were travelling with eleven other friends and our expectations were high because four of our party had cruised RC b-4 and really talked them up. They ended up apologizing saying that this was an anomaly and not the real RC. It took me three days to finally make the room stewards understand I wanted four extra pillows not the four that I had. No stationary or pen in the cabin. The server team in the dining room was slower than mud going uphill and when we got the nearly stone cold food because of their lack of speed it wouldn't have been much better if it were hot.  The food for the most part was bad in the dining room and totally terrible at the 11th deck buffet. We complained to the team supervisor to no avail and finally got tired of going over their heads and went directly to the food and beverage director after two days of piss poor service. The service got better but the food was still second grade at best ediblwe but not of the quality we have come to expect on our 12 previous cruises on Norwegian, Carnival and Holland America. It kind of makes me feel a little apprehensive about using RC again

Cabin / Stateroom
After settling our pillow problem and getting sharps container and our pre-cruise requests finally taken care of and getting them to understand that sheets get changed daily not when you think it's time, the room was fine
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Children's Programs
Service and Staff
Food and Dining

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