Explorer of the Seas Debacle

Explorer of the Seas Cruise Review to North America


Contributor Level: Third Mate
Experience: 7+ cruises
Reviews: 2
Helpful Votes: 12

Overall Rating:

1.0 out of 5
Verified Review
Pacific Coastal
Sail Date: September 30, 2016
Cabin Type: Oceanview
Cabin Number: 3706
Traveled As: Couple
Reviewed: 9 months ago

It started like most cruises but even a little bit better on the boarding process.  That was where the good mostly ended. We (wifey & I) were travelling with eleven other friends and our expectations were high because four of our party had cruised RC b-4 and really talked them up. They ended up apologizing saying that this was an anomaly and not the real RC. It took me three days to finally make the room stewards understand I wanted four extra pillows not the four that I had. No stationary or pen in the cabin. The server team in the dining room was slower than mud going uphill and when we got the nearly stone cold food because of their lack of speed it wouldn't have been much better if it were hot.  The food for the most part was bad in the dining room and totally terrible at the 11th deck buffet. We complained to the team supervisor to no avail and finally got tired of going over their heads and went directly to the food and beverage director after two days of piss poor service. The service got better but the food was still second grade at best ediblwe but not of the quality we have come to expect on our 12 previous cruises on Norwegian, Carnival and Holland America. It kind of makes me feel a little apprehensive about using RC again

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

3 out of 5

Children's Programs

3 out of 5

Service and Staff

3 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
After settling our pillow problem and getting sharps container and our pre-cruise requests finally taken care of and getting them to understand that sheets get changed daily not when you think it's time, the room was fine
3 out of 5
5 out of 5
Was this review helpful? 7

Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Anonymous




*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.

Back to Top