Enchantment of the Seas Cruise Review to Caribbean - Bahamas

Contributor Level: Purser

4-6 cruises


Helpful Votes

1 out of 5

extremely disappointed

Sail Date: February 02, 2015

Reviewed: 2 years ago

Traveled As: Family (older children)

Room Type: Oceanview

Missed the ship in Cap Canaveral by 30 minutes (snowstorm in Toronto)

We flew to Nassau the next day and booked a room We later found out that the ship was in Nassau but no one contacted us.  We could have boarded the 2 nd day. At the pier 3rd day we waited ( crew was practicing a drill) When we finally did get on  our luggage was inspected one article at a time (IN THE LINE WHERE THE PASSENGERS GO ON AND OFF FOR THE EXCURSIONS and IN FRONT OF THE ELEVATORS).  We were embarrassed, frustrated and tired.There was also an incident concerning my daughter's meds for whi9ch I will file another official complaint.  Finally in the cabin ther were wet toels in bathroom and no soap, lotion .Someone had been using our cabin before we arrived.

Lunch was to start at 11:30 but wAS BROUGHT OUT AT 12:10.   Dinner was the greatest disappointment (horrible food) No snacks the next day at the Café...

Ship Quality
lounges good
Food and Dining
lunch late dinner not tasty or special
Service and Staff
the immagration officer was fantastic security receiving officer condescending disrespecful
Onboard Activities
Destinations and Excursions
Cabin / Stateroom
needs to be refreshed


do not take a cruise on this ship

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