extremely disappointed

Enchantment of the Seas Cruise Review to Caribbean - Bahamas


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 5

Overall Rating:

1.0 out of 5
Verified Review
4 Night Bahamas (Port Canaveral Roundtrip)
Sail Date: February 02, 2015
Cabin Type: Oceanview
Cabin Number: 3566
Traveled As: Family (older children)
Reviewed: 2 years ago

Missed the ship in Cap Canaveral by 30 minutes (snowstorm in Toronto)

We flew to Nassau the next day and booked a room We later found out that the ship was in Nassau but no one contacted us.  We could have boarded the 2 nd day. At the pier 3rd day we waited ( crew was practicing a drill) When we finally did get on  our luggage was inspected one article at a time (IN THE LINE WHERE THE PASSENGERS GO ON AND OFF FOR THE EXCURSIONS and IN FRONT OF THE ELEVATORS).  We were embarrassed, frustrated and tired.There was also an incident concerning my daughter's meds for whi9ch I will file another official complaint.  Finally in the cabin ther were wet toels in bathroom and no soap, lotion .Someone had been using our cabin before we arrived.

Lunch was to start at 11:30 but wAS BROUGHT OUT AT 12:10.   Dinner was the greatest disappointment (horrible food) No snacks the next day at the Café...

Food and Dining

1 out of 5
lunch late dinner not tasty or special

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

3 out of 5
the immagration officer was fantastic security receiving officer condescending disrespecful

Ship Quality

3 out of 5
lounges good

Cabin / Stateroom

3 out of 5
needs to be refreshed

Ship Tip

do not take a cruise on this ship

3 out of 5
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