Enchantment of the Seas Cruise Review to Bermuda

Contributor Level: Purser

7+ cruises


Helpful Votes

3 out of 5

Slightly disappointed!

Sail Date: May 03, 2012

Reviewed: 5 years ago

Traveled As: Singles/Friends

Room Type: Suite

We have cruised on the Enchantment of the Seas four times. The first three cruises were wonderful. We found this cruise slightly disappointing compared with the first three. The ship is supposed to go into dry dock in December for a complete overhaul and it is evidenced as to why. She's beginning to look very tired. We were slightly disappointed with the dining room as well. We had cross-referenced with another couple so that we could dine together in the evening. We checked in to the dining room on the first evening and they had no record of our reservation for "My Time Dining". Consequently, we were kept waiting for an hour and a half before we got seated. Our original seating was for 6:00 PM, but we didn't get out of the dining room that evening until well after 9:00 PM! Thankfully, the rest of the week went very smoothly in the dining room. We arrived at 6:00 PM and were immediately seated at our first night's dining table. Unfortunately, though the dining room staff did a good job (within their means!), we noticed that the wait time to be served took longer. I attribute that to staff shortage. We also noticed that they took away a simple thing like cleaning crumbs off the table after the main course. Though these changes seemed subtle, they also added up. I would imagine that the economy has played a certain roll in these issues.

Pros: Food and entertainment

Cons: dining room chaos

Recommends Enchantment of the Seas? Yes!

Cabin / Stateroom
The room was spotless, but the bathroom is in need of a face lift which I believe will be done when the ship goes into dry dock. The tiles on the bathtub wall had seen better days and there was a slight evidence of mildew on them. I know the stateroom person tried to keep the bathroom as clean as possible, so she cannot be faulted.
Ship Quality
Food and Dining
Service and Staff

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