Fun until speciality dining reservation made 3 mo prior to cruise embarkation was cancelled by Princess. Extremely disappointed not to mention Princess rep in guest services, Isaac, said on ship that he saw reservation but couldn’t fix bc Crown Dining ful

Enchanted Princess Cruise Review to Caribbean - Southern

Cruises: 7+ cruises
Review: 1
Helpful Votes: 4

Overall rating:

2.3 out of 5
Enchanted Princess

10 Night Southern Caribbean Medley (Ft. Lauderdale Roundtrip)

Sail date: November 19, 2022

Ship: Enchanted Princess

Traveled as: Large Group

Reviewed: 1 year ago

Review summary

Doubt my wife and I plus our 4 family members will sail Princess again. Extremely disappointed by crown speciality dining, mgmt, and guest services for cancelling our reservations after booking 3mo earlier! The room was over booked by Princess and we were shunned. Make matters worse my wife who spoke w Princess rep 3 mo earlier bc she couldn’t link 3 couples together via their site was told you’re all set! Then she finds out she’s left out. Finally one of the couples does go and sees 3 empty tables! We don’t want ur complimentary wines, fruit basket or spa treatments but our reservation. In 2 days we’ll be saying good bye for a long time!

Embarkation

4 out of 5
Ok good

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

3 out of 5

Entertainment

2 out of 5

Service and Staff

1 out of 5
Guest services and Crown Dining management poor. Couldn’t find our Crown Dining reservation for 6 family members made 3 mo prior.

Ship Quality

4 out of 5

Cabin / Stateroom

3 out of 5

Ship tip

IT dept at corporate needs to review speciality dining reservations and confirmation. Because of our experience doubt we’ll sail w Princess again. Ps we’re platinum level!

Ports of call

Charlotte Amalie, St. Thomas

3 out of 5

Disembarkation

3 out of 5
Can’t say bc disembarkation coming
Was this review helpful? 4

7 Comments

booger1xx    1 year ago

Same here don't think we'd stop cruising Princess just for a mistake. Sounds like they tried to make up for their error. Wine,fruit basket and spa treatments are not inexpensive but I under the point. Wonder what would have happened if the room steward would have shorted them a towel.

galaxy2272    1 year ago

I love the Crown Grille. Their food is delicious.

Gwbigdog    1 year ago

Interesting

NJCruiseGuy    1 year ago

I feel sorry for the family, friends, crew and other passengers on the ship who I’m sure have heard about a small mistake dozens of times.

willwork4cruz    1 year ago

Wow complimentary wine, fruit basket, and spa treatments just cause they messed up a dinner reservation? Score! When little things go wrong in life it's disappointing sure but not worth fretting about.

javawoody    1 year ago

Appreciate your view, but it was just a mistake

PaulzyJC    1 year ago

Not sure of I would stop sailing with an entire cruise line just because of a (single) dining reservation mishap. But, oh well...

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