Fun until speciality dining reservation made 3 mo prior to cruise embarkation was cancelled by Princess. Extremely disappointed not to mention Princess rep in guest services, Isaac, said on ship that he saw reservation but couldn’t fix bc Crown Dining ful
Enchanted Princess Cruise Review to Caribbean - Southern
10 Night Southern Caribbean Medley (Ft. Lauderdale Roundtrip)
Sail date: November 19, 2022
Ship: Enchanted Princess
Traveled as: Large Group
Reviewed: 2 years ago
Review summary
Doubt my wife and I plus our 4 family members will sail Princess again. Extremely disappointed by crown speciality dining, mgmt, and guest services for cancelling our reservations after booking 3mo earlier! The room was over booked by Princess and we were shunned. Make matters worse my wife who spoke w Princess rep 3 mo earlier bc she couldn’t link 3 couples together via their site was told you’re all set! Then she finds out she’s left out. Finally one of the couples does go and sees 3 empty tables! We don’t want ur complimentary wines, fruit basket or spa treatments but our reservation. In 2 days we’ll be saying good bye for a long time!Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
IT dept at corporate needs to review speciality dining reservations and confirmation. Because of our experience doubt we’ll sail w Princess again. Ps we’re platinum level!
Ports of call
Disembarkation
7 Comments
booger1xx 2 years ago