Had a Great Time in spite of...

Item: Empress of the Seas
Rating: 3.4
Author: rozlin313

Empress of the Seas Cruise Review to Cuba

rozlin313

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 4

Overall rating:

3.4 out of 5

Verified Review

5 Night Key West/Havana/Cozumel (Miami Roundtrip)

Sail date: April 29, 2019

Ship: Empress of the Seas

Cabin number: 4525

Traveled as: Couple

Reviewed: 5 years ago

Review summary

We found this cruise enjoyable overall. Would do again.

Embarkation

1 out of 5

After we got off the transfer, there was no one to assist us with our luggage. Attendant in the port terminal "pointed over there" and then we were told to return where we just left. Accordingly, my husband lugged our two bags throughout the ship to check in and to our room.

Ship experiences

Food and Dining

2 out of 5

We ate in the Windjammer for the week looking for that wonderful meal. When it didn't happen, we dined at Chop's. After waiting over an hour and a half for entrees to be served, I had strands of poo in two of my 5 "jumbo" (medium) shrimp entree and my husband's filet mignon was a filet and dry.

Onboard Activities

4 out of 5

Bamboo massage at spa was amazing

Entertainment

4 out of 5

Service and Staff

3 out of 5

Our cabin steward was annoying as each day he'd remind us he was done mornings at 12 noon. We aren't people that require any extra services. This is our vacation and if we chose to sleep in daily so be it. The final straw was the 5th day when he again exclaimed in an exasperated tone that he "told us he was done morning rounds at 12" then he let out some audible tone of disgust with us. Again, it's our vacation to enjoy as we chose.

Ship Quality

4 out of 5

Layout was great. Easy access from our room to places of interest.

Cabin / Stateroom

4 out of 5

Clean but smaller than expected. Shower was child size. :-)