Loved Havana, unhappy with the cruise lines.
Empress of the Seas Cruise Review to Cuba
7 Night Best Of Cuba (Miami Roundtrip)
Sail date: April 06, 2019
Ship: Empress of the Seas
Traveled as: Couple
Reviewed: 3 years ago
Review summarywas high, itinerary changed literally just around time of final payment. There’s no way they didn’t know sooner. No extra compensation provided to passengers. No one I spoke to was happy with the change to Cozumel. Rooms were small, old fashioned showers, carpet coming apart, rubber lining in the shower coming apart. Soda package price is outrageous. We are diamond plus, no extra benefits (no way we could eat a wile bowl of fruit when fruit was available at all venues). Jewelry prices were higher than in port and selection was minimal. Entertainment was mediocre, Elton John singer gave me a headache with his awful voice. Muster drill people were dismissed while the captain was still talking. Some elevators had problems (wouldn’t stop or wouldn’t move). Check in process lacking, first time cruiser line was shorter than diamond plus, yet RCL reps were pulling people out of line to move them to the front. Of all places photographers were not set up when tour bus passengers got off the ship in Havana ( which is where I was looking forward to a photo). Scrambled Eggs in the windjammer on day six were cold, as if they just been taken out of the refrigerator.
Food and Dining
Service and Staff
Cabin / Stateroom
Cabin 9626, very small, much noise came through the walls.