Been on better

Empress of the Seas Cruise Review to Cuba

1sttimeunhappy

Contributor Level: Deck Hand

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 27

Overall rating:

2.8 out of 5

Verified Review

Empress of the Seas

Key West & Havana

Sail date: August 26, 2017

Ship: Empress of the Seas

Cabin type: Oceanview

Cabin number: 4532

Traveled as: Family (older children)

Reviewed: 7 years ago

Review summary

1st issue I ordered the bon voyage package over the phone gave my card number, ex date, security code We were disconnected, I called back talked to someone else who pulled up account. 2nd agent said I see the info it went through I said this you and we hung up. This was my kids first cruise we arrived no bon voyage package. I talked to Emerson at service desk who ckd apologized and said it will be done at turn down. Turn down came and went, next morning I go to service desk Emerson Is there he checks and tells me the payment didn't go through. I asked why didnt you say that last night u have a card on file. Be shrugs shoulder I all away because im upset. Next kids sea pass cards are connected to our accounts they Get $25 a day the card stopped working everyday at different times.

Embarkation

4 out of 5

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

1 out of 5

Everytime we started to watch a show we were stopped. Because kids sea cards continuously stopped working 4 days.

Entertainment

3 out of 5

Not sure could never finish.

Children's Programs

1 out of 5

Arcade seea cards never worked

Service and Staff

1 out of 5

1st issue I ordered the bon voyage package over the phone gave my card number, ex date, security code We were disconnected, I called back talked to someone else who pulled up account. 2nd agent said I see the info it went through I said this you and we hung up. This was my kids first cruise we arrived no bon voyage package. I talked to Emerson at service desk who ckd apologized and said it will be done at turn down. Turn down came and went, next morning I go to service desk Emerson Is there he checks and tells me the payment didn't go through. I asked why didnt you say that last night u have a card on file. Be shrugs shoulder I all away because im upset. Next kids sea pass cards are connected to our accounts they Get $25 a day the card stopped working everyday at different times.

Ship Quality

5 out of 5

Cabin / Stateroom

1 out of 5

Tightest cabin I've been in on Royal

Ports of call

Tampa, Florida

4 out of 5

Key West, Florida

4 out of 5

HAVANA, CUBA

5 out of 5

Disembarkation

2 out of 5

Royal workers were rude not customs royal

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