a pleasant experience

Empress of the Seas Cruise Review to Caribbean - Western

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 3

Overall rating:

3 out of 5
Verified Review
Empress of the Seas

6 Night Yucatan Escape (Miami Roundtrip)

Sail date: February 17, 2017

Ship: Empress of the Seas

Cabin type: Oceanview

Cabin number: 8022

Traveled as: Family (older children)

Reviewed: 7 years ago

Review summary

Everything was as advertised. We were disappointed that we were asked if we were celebrating any special occasion and we expressed that it was my wife's 50th birthday as we set sail and I had the impression that the cruise line would have something or do something for her and sadly nothing was done for her not even the simplest acknowledgment during dinner. we also did not get gold member discounts we should have in the spa and we booked a  couples massage on the first day with a special extra 25 minutes that after our massage was over we realized did not get. lastly I should have ordered the drink package before we left and would have saved $20 a day so lesson learned. food was 3.5 stars.

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

3 out of 5

Entertainment

1 out of 5

Children's Programs

3 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
nice room attendant.

Ship tip

order the unlimited drink package on line well before departure it will be worth it. otherwise you pay for cocktail, but also carbonated beverages. bottled water, specially coffees. with it you can order top shelf drinks , go to the express bar and have wine with dinner. even small bottle of water $

Ports of call

Miami, Florida

3 out of 5

Cozumel, Mexico

5 out of 5

Belize City, Belize

3 out of 5

Costa Maya (Mahahual), Mexico

5 out of 5
Was this review helpful? 3

5 Comments

kknorr0320    7 years ago

All drinks are eligible for individual purchase. Tap water is free and you can always get a glass of water from any bar.

joshuacruse    7 years ago

Just curious, if you don't order a drink package ahead of time, are soft drinks & water not provided?

lisette325    7 years ago

I believe it depends on the staff, I didn't have to mention anything to the dining staff nor the room steward. I had a celebration dessert presented at dinner along with the Maitre D' sing happy birthday. The room steward left a birthday card along with the towel animal. If assigned staff is attentive by nature, they will check on those details and learn about your likes and dislikes. Otherwise, letting them know would be the only other alternative.

Blondy    7 years ago

Sorry,l hope she had a great birthday anyway, ( she has you) hope you both enjoyed yourselves.🎂❤️💜💚🛳

kknorr0320    7 years ago

Those messages about celebrating don't always get passed on. It's a good idea to say something to your room steward or dining staff. Takes 2 seconds.

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