Empress of the Seas Cruise Review to Caribbean - Western

Contributor Level: Purser

2-3 cruises


Helpful Vote

3 out of 5

Take it or Leave it attitude

Sail Date: September 17, 2016

Reviewed: 8 months ago

Traveled As: Couple

Room Type: Oceanview

The director Elvis has cocky attitude in his director role.  He lacks of customer service skills, alone with other cruew members that did not have knowledge on how to guide passengers towards places and activities in the  boat.  

The  cleaning service was excellent towards the end,

Some employees had a cheerful attitude and were very pleasant. 

Food was good with balance options.

My wife and I traveled with Xelebrity 1 year ago.  Comparing apples to apples they come on top in most areas including cost.


I applaud the positive attitude and commitment of most of your employees 

Cabin / Stateroom
At the last days it improved. The 1st days it was ok
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Children's Programs
Service and Staff
Food and Dining


Some times the event presenters were not very clear in guiding the events , like Bingo, the guy was more focused on being cute . Perhaps train employees in customer serv skills with more emphasis in the customer side

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