Take it or Leave it attitude

Empress of the Seas Cruise Review to Caribbean - Western

Experience: 2-3 cruises
Review: 1
Helpful Votes: 3

Overall Rating:

3 out of 5
Verified Review
5 Night Key West & Cozumel (Miami Roundtrip)
Sail Date: September 17, 2016
Ship: Empress of the Seas
Cabin Type: Oceanview
Cabin Number: 4104
Traveled As: Couple
Reviewed: 1 year ago

The director Elvis has cocky attitude in his director role.  He lacks of customer service skills, alone with other cruew members that did not have knowledge on how to guide passengers towards places and activities in the  boat.  

The  cleaning service was excellent towards the end,

Some employees had a cheerful attitude and were very pleasant. 

Food was good with balance options.

My wife and I traveled with Xelebrity 1 year ago.  Comparing apples to apples they come on top in most areas including cost.


I applaud the positive attitude and commitment of most of your employees 

Food and Dining

5 out of 5

Onboard Activities

3 out of 5


3 out of 5

Children's Programs

3 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
At the last days it improved. The 1st days it was ok

Ship Tip

Some times the event presenters were not very clear in guiding the events , like Bingo, the guy was more focused on being cute . Perhaps train employees in customer serv skills with more emphasis in the customer side

5 out of 5
5 out of 5
5 out of 5
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