Take it or Leave it attitude
Empress of the Seas Cruise Review to Caribbean - Western
Sail Date: September 17, 2016
Ship: Empress of the Seas
Cabin Type: Oceanview
Cabin Number: 4104
Traveled As: Couple
Reviewed: 11 months ago
The director Elvis has cocky attitude in his director role. He lacks of customer service skills, alone with other cruew members that did not have knowledge on how to guide passengers towards places and activities in the boat.
The cleaning service was excellent towards the end,
Some employees had a cheerful attitude and were very pleasant.
Food was good with balance options.
My wife and I traveled with Xelebrity 1 year ago. Comparing apples to apples they come on top in most areas including cost.
I applaud the positive attitude and commitment of most of your employees
Food and Dining
Service and Staff
Cabin / Stateroom
Some times the event presenters were not very clear in guiding the events , like Bingo, the guy was more focused on being cute . Perhaps train employees in customer serv skills with more emphasis in the customer side